Patient Engagement/Outcomes Specialist
Compass Health Network

Job Info

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Compensation: $20.37/hour

Supports Patient Engagement/Outcomes by assessing, implementing, and monitoring healthcare options and services with the goal of engaging patients in accessing health services, thereby increasing the likelihood of improvement of the health status of identified populations.

*This position can be performed from any Compass Health Network location. 

Responsibilities Include: 

• Patients not currently in the practice:
o Provide outreach to patients not currently receiving Health Center services using contact information provided by health plans for outreach activities.
o Encourage identified patients to access Health Center lines of service.
• Patients currently in the practice:
o Use reports to proactively prevent care gaps, address existing care gaps, and provide follow-up by scheduling patients to address any identified care gaps. These could include specific health needs i.e. diabetics, pediatric patients, etc.
o Receive and review ED and hospital notifications, schedule follow-up visits, and ensure summary notes are made available to the provider in preparation for a follow-up visit.
o Follow-up with patients that miss appointments and reschedule.
o Utilize available information to evaluate the effectiveness of services provided in producing the desired outcomes.
o Assist in a variety of initiatives and programmatic performance monitoring as determined by supervisor and senior management.
• Overall essential functions:
o Passion for positive customer experiences.
o Collaborate with health care team to coordinate patient care.
o Educate patients to the services offered by the organization that can improve their health.
o Prioritize multiple tasks and demands while demonstrating an ability to foster relationships with patients and their caregivers to increase the likelihood of patient retention.
o Tracks, manages, documents, identifies, and reports patient data to contribute to program performance and fiscal outcomes, and improved patient outcomes. Demonstrates an impact on an increased number of kept and scheduled patient appointments.
o Demonstrates improvement in clinical quality measures through an increased number of wellness visits, screenings, chronic disease management follow-up, etc. to support overall clinical quality measure performance and value-based payment initiatives.
o Comply with all federal and state privacy laws.
o Proficient in Microsoft Office products, electronic health record, and electronic mail.
o Performs other duties as assigned by the Patient Engagement/Outcomes Manager or senior management.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

 

QUALIFICATION(S): EDUCATION

Bachelor’s degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least three (3) years’ experience required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. 

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