GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
Under the general direction of the Group Practice Administrator, the Patient Services Coordinator (PSC) III Team Lead will help to manage the day-to-day operations. The PSC III will work closely with the Neurorecovery and Stroke teams together to provide complex and comprehensive administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and physicians. The PSC III is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The PSC III is responsible for scheduling complex procedures, diagnostic testing, coordinating referrals, processes, and managed care related issues. The PSC III is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
Required Competencies:
Service Excellence
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