Patient Service Coordinator II (40 Hours- Thursday- Sunday)
Massachusetts General Hospital(MGH)

Job Info


Thursday through Sunday

Thurs 10:00am-8:30pm

Friday 10:00am-8:30pm

Saturday 8:00am-6:30pm

Sunday 9:00am-5:30pm

Patient Check-In, Scheduling, and Payment Collection

  • Greet patients and families and welcome to the clinic
  • Process self-pay payments according to protocol and before checking patient in
  • Manage patient check-in within EPIC and let patients know that an infusion nurse will be with them shortly
  • Keep track of patients who "no show" to a scheduled infusion appointment and email to Clinic Director at the end of each shift
  • Call patients scheduled for the next clinic session to confirm their upcoming infusion appointment
  • Schedule and reschedule patient appointments as needed

Clinic Administration
  • Work closely and collaboratively with all team members
  • Assist in proper handling and filing of patient consent forms when necessary
  • Maintain clinic calendar in Outlook
  • Maintain clinic staff contact list including pagers, work and mobile numbers
  • Update and maintain vital documents in the shared drive
  • Provide assistance to patients and families and answer questions as needed
  • Help maintain a warm and caring clinic environment
  • Other administrative tasks and projects as assigned

Bachelor's degree preferred, high school diploma required

3-5 years of related experience

Proficiency with Microsoft Office

Ability to interact well with multidisciplinary teams

Strong problem-solving ability

Strong Excel skills

Ability to work independently and as a team member

Strong organizational skills

Ability to multi-task and set priorities

Familiarity with using EPIC electronic health record

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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