GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the Operations and Project manager, the Patient Service Coordinator II is responsible for fielding incoming phone calls and scheduling appointments. This position is a phone-based role; there is no in-person interaction with patients.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Functions as a Contact Center Coordinator within the Cancer Center. Provides telephone support for a high volume of incoming calls to the Center. Works independently but has supervision and guidance. Possesses knowledge and understanding of the Cancer Center practices and procedures. Main Responsibilities: Answers and triages incoming telephone calls to the appropriate providers and staff. Takes detailedphone messages. Alerts supervisor when backup occurs in queue. Ensures urgent / stat phone calls are routed to the appropriate staff. Updates and maintains knowledge database. Performs other duties as required. Working knowledge of phone systems and computers are required. Excellent customer service skills required. Successful candidates will be able to multitask in a fast-paced environment, be self-directed and self-motivated.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
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