Payroll Solutions Specialist -- Level II
ADP

Job Info

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ADP is hiring an Payroll Solutions Specialist -- Level II. The Payroll Solutions Specialist supports Major Accounts Comprehensive Services Client users with Comp Payroll on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

• Client Facing with Assigned Comp Payroll Client Base
• Handles Inbound Client Calls
• Primary Relationship Owner for Comp Payroll Clients
• PR Processing & WFN/AutoPay Payroll Technology Support
• General PR, HR & Benefit Questions and Issue Troubleshooting
• Special Client Projects
• Highly Proactive Outbound Contact
• Consultative Payroll Support and Best Practices

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

1. Calculation updates, special reports, tax amendments, company setup, troubleshooting.
2. PTO, OT, Double Time, etc. researches historical data for adjustments needed.
3. Researches Benefit Accruals recalculates and imports corrections

• Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
• Works with RM to provide consultative support/ recommendations on optimizing utilization of product offerings. Participates in ongoing Client status calls and Implementation calls to review, understand and provide guidance on Payroll Setup and identify and resolve potential issues.
• Proactively communicates and reaches out to Client base to identify any upcoming Company changes/updates and collaborates with Clients to address any issues or concerns.
• Maintains CIT standard documentation for Clients - document needs to be continually updated based on Client details on payroll processing and should include Client expectations.
• Resolves issues from Quarter and Year-end error prevention notices by working with Client to determine corrections needed and generates details on changes needed for processing of additional payroll.
• Notifies Client Managers of tax related changes requiring employee level changes based on information provided from ADP Corporate for all Clients.
• Monitors Tax Registration Services once the Client is live - verifies tax registrations are live on statistical summary report and verifies that all jurisdictions are active and notifies Client as needed.
• Performs other related duties as assigned.
• Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Functional Responsibility:

Typical Assignments:

• Capable of managing larger/more complex clients with more sophisticated PR requirements.

Decision Making/Judgment:

• Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members.
• Uses more discretion and judgment

Accountability:

• Errors may result in P&I assessed by the government agencies.

• Due to the nature of the data, any security breach would put ADP's brand name at risk.
• Errors may result in dissatisfied clients and potential lost revenue to ADP.

Contact (Internal & External):

Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas

External: ADP Client Contact

Leadership Responsibility:

• May coach less senior Specialists and provide procedural guidance to support staff. May include stretch assignments, process improvement, and special projects.

QUALIFICATIONS REQUIRED:

Education Qualification: Bachelor's Preferred

Experience: 3 -- 5 years of automated multi-corporation, multi-state, payroll processing with basic knowledge of payroll tax principles plus age and hour laws.

In addition to the Level I Experience should also have:

• Have gained a strong working knowledge of all ADP systems that impact the payroll processing

• Advanced training and proficiency on complex topics (MRs, GLs, Benefit Accruals, Special Calcs, Amendments, ADPR, EZLM, ACA)

• Introduce additional features and /or tools
• Management Reports
• WEB services
• I HUB
• eStart
• Advanced ADP Reporting
• Netsecure

This job has expired.