PC Support Specialist
BC Forward

Job Info

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PC Support Specialist

BCforward is currently seeking highly motivated PC Support Specialist for an opportunity in Clyde, NY

Position Title: PC Support Specialist

Location: Clyde, NY

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Direct Hire

Job Type: FULL TIME Contract

Pay Range: [35.00/hr.] - [40.00/hr.]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

The PC Support Specialist is an intermediate IT technical position with 2+ years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests. The Digital and IT Analyst is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.

• On Site Point of contact (POC) for IT Support with internal and external customers.
• Communicate procedures for proper utilization of digital and IT solutions.
• Assist in onboarding and training new employees/users.
• Ability to communicate, lead projects, and perform critical analysis under limited supervision.
• Understand how applications and technologies are utilized within the business.
• Participate in multiple teams/projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.

Key Responsibilities:

• IT Infrastructure support PC, servers, firewall, switches, circuits, endpoints, Wi-Fi as examples
• Assist in manufacturing equipment technical troubleshooting.
• Manage expectations, recommend modifications of basic IT systems to improve and simplify.
• Drive adherence to IT security compliance.

Required Qualifications:

• Bachelor's Degree in a relevant discipline.
• 2+ years' experience in Information Technology with industry recognized certifications preferred.
• VMWare experience.
• Experience managing Enterprise backup processes and software.
• Active Directory knowledge.
• Robust understanding and heavy experience with DHCP, DNS, GPO and other key technical connectivity protocols.
• Excellent written and oral communication skills.
• Customer service focused.
• Good organizational and multi-tasking skills.
• Ability to effectively collaborate with multiple teams.
• Provide after-hour technical support as needed.
• Experience with Azure DevOps.

Preferred Qualifications:

• Expertise with simple to complex SQL queries
• PowerShell Scripting
• Experience with MS Power BI, Data Flows, Data Marts
• Experience with MS Power Automate

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221281 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Clyde, NY (Onsite)

Job Type
Customer Service, Information Technology, Installation - Maint - Repair

Experience
Not Specified

Date Posted
04/30/2024

This job has expired.