Practice Manager - Risk/GRC Tools (Remote, USA)
Optiv Security

Job Info

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At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us.

The Risk Automation Practice Manager is responsible for technical leadership and personnel management of the GRC Tools service delivery practice area within one of the consulting services divisions. The Practice Manager ensures that appropriate methodologies are in place, current, and enforced for the execution of the services aligned under the practice division. The Practice Manager also provides delivery quality oversight from a technical and leadership perspective to include enforcement of the defined methodologies as well as a preliminary deliverable review to ensure content is appropriate, comprehensive, and addresses the requirements of the project.

You will actively contribute to improving operational efficiency on projects and internal initiatives. Facilitate the delivery of timely engagements and work closely with leadership to drive training and education, career development, performance development, and collaboration across the team.

In line with Optiv's commitment to quality, you will confirm that work is of the highest quality as per Optiv's quality standards, by reviewing the work provided by those under your purview.

How You'll Make An Impact

• Ensure testing, analysis, and/or approach methodologies for all relevant service offerings are documented, updated, and enforceable across the consultants within the group
• Engage in gathering client opinions through Client Managers and collect Consultant feedback to offer continuous process improvements for current and future engagements.
• Perform quality assurance (QA) throughout the engagement to support the consultant(s) and validate work. Engage other consultants as QA resources to develop skills.
• Develop new offerings through monthly/quarterly conversations with Client Managers, the Architecture & Implementation practice, and other members of the Services practice organization.
• Provide a preliminary and comprehensive review of project deliverables to ensure content is appropriate and address the requirements of the project as defined in the statement of work and as desired by the customer. The Practice Manager is responsible for the initial deliverable review and collaboration with the consultants on the project and then enables the QA review process before delivering the project to the customer contacts.
• As both a leader/mentor and as a billable resource - participate in customer engagements to ensure standards for technical execution are being adhered to and less seasoned consultants are being groomed for success within their role.
• While Practice Managers recognize revenue on billable engagements, the focus of customer billable activities should be delivered:
• QA reviews
• Creation and enhancements of GRC tools related services and offerings
• Remote consultant coaching/training during engagements
• Engagement Initiation (Kick-off Calls, onsite presentations, first day of onsite work for meet & greet, etc.)
• Engagement Close Out (preliminary out-brief, deliverable review, formal presentations, etc.)
• In addition to the methodologies and checklists - ensure resources leveraged by the consultants are current and accurate
• Work with the Consulting Delivery Management organization to review staffing assignments and assist in staffing decisions for engagements
• Keep current skills matrix updated for the Delivery Management group
• Work with consultants being staffed on projects to ensure they have adequate resources and engagement delivery plans in place to execute the required scope successfully
• Review daily status reports for engagements occurring within their group for technical quality and work directly with consultants if improvements or modifications are needed
• Participate in client kickoff and out-brief calls, as required, and help consultants craft appropriate materials for those meetings/presentations.
• Ensure that consultants are working with the Account Management team and Solutions Architects regarding identified customer opportunities during the engagement.
• Ensure post-engagement report is filled out on services.accuvant.com for the Account Management team.
• Track consultant opportunity identification performance on each engagement and provide coaching (where appropriate) to improve performance.
• Provide ongoing updates and collaboration on deliverable templates and PIAB materials for their group on at least a quarterly basis to ensure documentation standards are consistent with the other consulting groups and current with evolving needs and requirements
• Ensure that consultants are working with the account team and practice SA's regarding identified customer opportunities during the engagement
• Track consultant opportunity identification performance on each engagement and provide coaching (where appropriate) to improve performance
• Personnel Management
• Work with consultants to ensure staffing decisions take their goals and desires into account, pair up resources as required and provide support and mentorship throughout an engagement as required or when there is a skills gap
• Work with consultants on annual training goals and planning to enhance the skill set required for their role
• Work with consultants to develop research or training plans that are necessary for pre-engagement skill-building and keep track of the pending project funnel to understand where gaps may exist
• Work with consultants to develop research goals that will have defined quarterly timelines
• Ensure consultant bench time is properly utilized for meeting practice research goals and necessary skills improvement
• Track consultant performance on a per-project basis across pertinent criteria and collaborate with Delivery Management to maintain accurate data for ongoing performance reviews
• Perform performance reviews with consultants reporting to you to review strengths, weaknesses and address career path goals, practice initiatives, and training requirements
• Assist in identifying and qualifying potential candidates to join the team
• Assist in defining appropriate job descriptions and requirements for current and potential candidates
• Assist in skills development for consultants including training, goal setting, quarterly reviews, and career development counseling
• Establish training deliverables for the Consultants, including internal training, webinars, lunch-and-learns, and/or information on service offerings
• Assist in practice 30/60/90-day planning.
• #LI-BL1

Requirements/Qualifications

• Minimum four (4) years of experience leading a Risk consulting/GRC services practice
• Minimum eight (8) years of experience in a consulting services role, or related information security positions
• Ability to travel 25% of the time to client sites


Preferred Qualifications:

• Recognized as an industry leader in the GRC Tools Solutions Community
• Experience presenting relevant security topics at security conferences, professional associations, etc.
• Strong relationships with Risk Automation (GRC Tools) security experts within the industry
• Ability to conduct or lead multiple types of GRC Tools Implementation and Management engagements
• Understanding of common regulatory or standards-based control frameworks
• Certifications desired in: CISSP, CISM, ServiceNow ITOM, ITSM, and GRC, Archer, LogicGate, Lockpath or other GRC tools certifications
• Bachelor's degree in a technical discipline is preferred, but not required
• Strong presentation and verbal communication skills
• A process-oriented individual with strong attention to detail, and strong organizational skills
• Excellent, detailed writing skills with expert knowledge of using Microsoft Office
• Ability to build relationships with and influence other functional areas
• Well-developed negotiation skills
• Ability to build consensus
• Strong interpersonal skills
• Possess a high standard of integrity and confidentiality

With Optiv you can expect:

• A company committed to championing Diversity, Equality, and Inclusion through Affinity groups including but not limited to, Women's Network, Optiv Pride, Black Employee Network, and Veterans Support Network.

• Work/life balance. We offer "Recharge" a flexible, time-off program that encourages eligible employees to take the time they need to recharge

• Professional training resources, including tuition reimbursement

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remote/from home (where applicable)

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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