Practice Plan Manager II, Surgical Services - Orthopedics, Neurosurgery, and Urology
Medical Faculty Associates, Inc

Job Info

---

Position Summary

Reporting to the senior-most practice leader of assigned practice plan structure, oversees, leads, and manages daily operations of assigned practices to ensure quality patient care. May supervise Practice Plan Manager I's as allocated to support practice plan structure.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Performs other tasks and duties as assigned.

• Ensures appropriate and high-quality staffing through the scheduling and daily staffing of clinical support and office coordinators, office, and practice managers. Collaborates with clinical leadership to coordinate clinical staffing placement such as CMA's, nurses, and ancillary staff as required to ensure quality clinical support to physicians and APP's as appropriate to meet patient care requirements.
• Supervises and oversees practice budgets; monitors performance against budget, explains variances, and ensure appropriate timely, corrective action to remediate variances. Supports Executive Director in preparing annual budgets. Under guidance from Executive Director, conducts data analysis to deliver relevant monthly, ad hoc, and other periodic reports used to make recommendations for problem resolution as appropriate.
• Drawing on MFA's established Patient Experience philosophy, tenets, and program, leads implementation and operationalization an optimal patient-centered positive experience, ensuring focus on patient access, patient preference, patient convenience, and patient safety as well as and relevant follow up activities in line with MFA's core values and practice standards.
• Ensures and oversees practice facilities, equipment, and supplies are maintained, managed, clean, and in proper working order and/or levels to meet practice needs. Under guidance from Executive Director, implements corrective action timely.
• Monitors practice operations to identify areas for improvement in areas such as improving patient access to care, smooth and timely coordination and support for access to referrals to follow up care; recommends opportunities for expansion of services.
• Accountable for monitoring, prioritizing, and meeting practice-specific goals, including scheduling and template management for timely patient access. Accountable for ensuring highest quality practice operations and for meeting established goals and objectives for patient experience.
• Ensures compliance with organizational policies and procedures, and recommends improvements to facilitate better provider, employee, and patient experience.
• Addresses escalated provider service concerns, patient concerns and complaints, and employee issues, focusing on finding root cause to ensure timely resolution, service recovery, and process improvement. Works closely with Executive Director and internal support functions such as Patient Experience, Patient Access, Compliance, Facilities Management, and Human Resources to address and/or resolve matters of importance and opportunities for change.
• Under guidance from the senior-most leader, assists in the due diligence, practice valuations, contract negotiations and staffing as assigned.
• Oversees and leads hiring, orienting, training, and engaging assigned practice staff. Under guidance from senior-most leader, supports fostering and managing positive physician, employee, and patient relationships. Accountable for ensuring a well-trained, service-focused, and highly engaged workforce.
• Participates in and leads special projects and initiatives to support and improve overall direction and performance of the organization

Qualifications

Education

• Bachelor's degree in a related field or equivalent combination of training and experience

Experience

• A minimum of 5 years of management level related experience.

This job has expired.