The Preservice Specialist is responsible for scheduling and preregistering patients for services at Saint Alphonsus Health System (SAHS) facilities. This position consists of inbound and outbound calls to notify patients of their appointments and informing them of any special instructions needed prior to services. Constant collaboration with multiple departments to best utilize equipment, staff, and other resources while accommodating physician preference and patient needs, consistent with Saint Alphonsus health System's values and missions.
We are looking to hire a PreService Specialist in our Regional Scheduling Department in Boise located at 8757 W. Emerald Street.
As a Pre-Service Specialist in Boise, you will be responsible for obtaining and/or verifying demographic, clinical, financial and insurance information in the process of scheduling patients for service delivery. You will also be responsible for conducting insurance eligibility/benefit verification, pre-certification/authorization, and referral clearance for patients. He or she will be responsible for providing an exceptional customer service experience through patient interactions that will be primarily phone based.
Our ideal candidate has the ability to problem solve quickly in a busy environment while working independently. He or she will need to utilize excellent verbal and written communication skills while interacting with internal and external customers. You will also need to be comfortable accessing and navigating payer websites and utilizing other computer systems. The ability to provide superior customer service will be essential in this position.
- Basic understanding of the core Microsoft Suite offerings
- Data entry skills (50-60 keystrokes per minute)
- High school diploma or an equivalent combination of education and experience.
- Past work experience of at least 2 years within a healthcare provider or payer environment performing patient access and/or customer service activities
- Prior experience working with medical insurances and navigating payer websites
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health!
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.
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Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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