PRODUCT MANAGER - III
The Judge Group Inc.

Bridgewater, New Jersey

Posted in IT


This job has expired.

Job Info


Location: Bridgewater, NJ
Description:
Job Responsibilities:

  • As a member of the New Product Integration team, this role will work with internal and external partners to develop the user journey on an exciting new platform and ensure best-in-class experience across each customer touchpoint.
  • Partner with cross-functional teams to define experience aspiration & strategy for core customer journeys.
  • Help define the platform vision, objectives, and requirements.
  • Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and other organizations.
  • Analyze customer behavior data to identify insights and define tactical plans to execute.
  • Engage, communicate with, and document conversations with stakeholders across business, design and engineering partners.
  • Effectively communicate objectives, data analysis, and solutions to both executives and working team members.
  • Define use case scenarios of the customer journeys & optimal customer engagement for omni experiences.
  • Craft both directional and detailed user stories to document customer experiences and updates.
  • Organize feature backlog to optimize delivery in alignment with business priorities.
  • Lead delivery of experience features backlog in partnership with engineering and the business.
  • Define common tools and systems in partnership with Engineering.
  • Act as a fierce customer experience advocate leading culture initiatives to embed design thinking and a channel agnostic mentality within the organization.
Skills/Qualification :
  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience in customer experience, product management, e-commerce, or Omni-channel lifecycle management.
  • Agile certification and/or experience working in an Agile environment.
  • Experience with Product Development/Management tools (Jira/Confluence).
  • Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.
  • Independent thinking, collaboration and partnership skills.
  • Decision making and analytical skills.
  • Capability to quickly understand various technology platforms and internal systems.
  • Knowledge of web content best practices including UX disciplines.
  • Experience in journey mapping.
  • Verbal and written communication skills.
  • Organizational and multitasking skills.
  • LOGISTICS: Shift: Standard 9-5
Contact: vtiwari@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

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