Product Operations Coordinator
RELX

Job Info

Product Operations Coordinator

Position Responsibilities

Primary Functions of Records Coordinator:

Process returned responses from police agencies.

o Open and separate the contents of around 200 envelopes per hour, subdivide negative responses into appropriate areas, accurately tally for quality control, and deal with miscellaneous notes, bills, etc.

o Identify poor image quality reports, retrieve responses from an archive of around 150,000 hard copies

Scan

o Utilize three high-speed scanners simultaneously. Create scan log and archive "batches"

appropriately.

o Maintain archived reports

Posting, Folding and Inserting Mail

o Utilize a folding machine that folds single sheets and folds multiple pre-programmed sequences.

o Run an "inserter" to rapidly place the folded requests and return envelopes through a posting machine

o Accurately post hundreds of envelopes every day and accurately tally expenditures

Contact police and fire agencies to inquire about reports requested for Insurance Clients.

o This will consist of, but is not limited to, incoming requests and calls to and from insurance clients, police and fire agencies. Functions will include updating requests, terminating requests returned from government agencies, and matching returned reports with the transaction number

Conduct map research and internet research to determine correct jurisdiction and/or to locate report

Contact police or other agencies for required costs, request information or report numbers as mandated by the originating agency

Qualifications and Skills

Education

o High School Diploma or Equivalent required. Some college preferred

Experience & Training

o Customer Service, General Office required. Data Entry preferred

Specific Skills

o PC, Fax, Phone required. Typing 45 wpm or more preferred. 9 numeric key highly helpful but not required

o Internet Research

o Exposure to and use of mapping software

Other

o Customer Service skills

o Insurance Claim processing or Court/Police Records experience helpful

o Excellent verbal and grammar skills required

o Multi-tasking and ability to prioritize daily workflows

o Team atmosphere with emphasis on accomplishments for both the company and the

individual

Soft Skills

Possess a sense of urgency while being able to focus and pay attention to detail

Ability to multi-task

Ability to prioritize

Ability to adapt to constantly changing processes and tasks

Enjoys a fast-paced work environment

Excellent verbal and written skills

Physical/Mental Requirements

Some lifting, must be able to sit for long periods of time, must have decent reading comprehension, and good memory

Individual must be able to handle a level of stress in a fast paced production environment

Individual must be able to monitor personal and office equipment, and handle minor service such as replacing toner cartridges, fax paper, printer/copier paper

Must be detailed oriented and self-motivated

Must keep focused on work and perform repetitious functions effectively

Requires good analytical skills

Must be able to accept and adapt to changing operating specifications and procedures

Must be willing to modify daily functions and workflow as required to meet business needs

Must have good interpersonal skills

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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