Production Support Analyst
The Select Group

Job Info

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Job Description

APPLICATION SUPPORT ANALYST
The Select Group's top telecommunications client has an immediate need of a App Production Support Analyst to join their team and make an immediate impact. This team maintains the APIs that that activate the subscribers. Their main goal is to make operations more proactive, identify incidents early on, and create a resilient, scalable platform. Please take a look at the job details below, and if you feel like this is the right opportunity for you then apply ASAP!

APPLICATIOS SUPPORT ANALYST REQUIREMENTS:

• 3+ Years' Experience in a Production Support Role
  • Experience in an agile environment
  • Understanding of SDLC
  • Experience with Spring Boot framework
  • Kubernetes/Docker
• API Experience:
  • Experience with REST and/or SOAP APIs

Nice to Have Skills:

• Previous experience at Telco provider
• Messaging Services App Experience: TIBCO EMS or RabbitMQ

APPLICATION SUPPORT ANALYST RESPONSIBILITIES:

• Builds and maintains templates and scripts to automate and deploy code and configuration changes
• Works with management to quickly manage and resolve complex issues and outages.
• Performs system monitoring, verifying availability of all hardware, systems, reviewing system and application logs and verifying the completion of scheduled jobs.
• Monitors system performance while maintaining the parameters and thresholds required.
• Manages day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements.
• Creates and maintains operational requirements and standards for applications.
• Monitors utilization, determines capacity, and produces projections.
• Assists with maintaining operational security through reporting and communication of security breaches.
• Creates and maintains operational documentation.

This job has expired.