Project Coordinator Portals Position
beaconhill

Job Info

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Coordinator to work remotely.

Position Summary:

The Project Coordinator is on the Technology Services team reporting to the Director of Technology Enablement - Portals department, which is engaged in delivering superior client service and digital projects to the high standards of the bio-pharma industry. The focus of this position is on day-to-day project support, from launch through delivery, including project planning, portal project execution, customer portal support, and post-project reporting.

Roles and Responsibilities:

• Support the planning and execution of web-based portals serving healthcare professionals, both US and globally
• Provide client support to setup and manage technical aspects of configuring and launching web-based portals including: portal configuration, list and content uploads and quality testing
• Teamwork within the Account Services group, business development, finance, IT and others to deliver quality services
• Must be flexible and efficient, providing deliverables at the request of internal and external clients at a high-level of accuracy, oftentimes at a quick-turn around
• Proactive problem solving; anticipating client needs and technical issues to troubleshoot early
• Respond to inbound calls and emails from healthcare professionals and clients to assist with technical support, program inquiries and registrations
• Document technical issues in a ticketing system and liaise between external clients and internal developers to resolve them quickly
• Ensure necessary follow-up on quality issues and maintain a customer-oriented manner and professional relationship with internal and external clients
• Work in partnership within the organization to improve service, enhance internal systems and training, deliver superior service, and optimize resources
• Maintain working knowledge of company resources, platforms and services

Requirements:

• Excellent written and verbal communication skills
• Detail oriented and highly organized
• Ability to work on multiple projects with multiple teams
• Excellent customer service skills, including prompt response to client requests
• Effectively work in both individual and team environments
• Positive, can-do attitude; maintained in high pressure situations
• Flexible schedule to accommodate global events; including early mornings, evenings, and overnight

Required Skills & Experience:

A bachelor's degree is required.

Technical aptitude (hardware and software) and experience with MS Office Suite

Experience with portals, ticketing systems, and database preferred (I.e. ZenDesk, or other CRMs)

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.