Project Manager
West Corporation

Job Info

---

For this opening we will consider candidates from the following locations: Boston,MA,US |

Intrado Digital Media is hiring a Virtual Events Project Manager for our Webcasting Department.

Position Summary: Responsible for serving as a primary contact for the client team during the virtual engagement process; provide solutions to the client based on the virtual business platforms which requires interacting with assigned departments and cross functional teams to achieve and maintain customer satisfaction; deliver client project according to the project's deadlines and budget; establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that the company is providing.

Position Duties: Serving as a primary contact for the client team during the virtual engagement process while adhering to corporate and department and company policies and procedures.

• Develop and maintain full-scale, detailed project plan to be used in tracking project milestones and deliverables. Identify critical path and dependencies with other departments, cross functional resources or 3rd party contractors.
• Ensure that the project stays within the defined scope and budget while providing scope and budget updates throughout the project lifecycle to customer and key stakeholders
• Manage overall customer event experience which may include coordination of content delivery and event production, organizing exhibitor/sponsor requirements, reporting and quality assurance.
• Plan client kick off meeting and engage other core project teams to assist in planning the various stages of strategy, planning, implementation and execution
• Act as client's main point of contact from kick off through execution to completion
• Lead weekly check-in meetings with the customer and core project team throughout the project lifecycle to ensure the project plan is on track and address areas of concerns
• Ensure appropriate change management processes and communications are in place.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Communicate and acquire approval via the change control process.
• Perform risk and issue management, escalation when necessary, communicate impacts, and take corrective action.
• Ensure documentation for each phase of the project is completed and in adherence to departmental standards
• Update management on a regular basis, reporting on project progress, open or unresolved issues, solutions, and risks to achieve client objectives
• Continually keep up-to-date on virtual event technology, and capabilities to assist clients during virtual business solutions

Problem Resolution - Proactively oversee the activities involved in quality resolution of
problems related to area of responsibility.

• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met
• Ensure quality resolution and thorough and accurate documentation of issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Client Satisfaction - Establish an excellent working relationship with assigned client and
continuously strive to improve the level of overall service that West is providing

• Participate in client meetings and conference calls in order to identify issues and make recommendations on how to eliminate future occurrences
• Serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner
• Maintain current and up-to-date knowledge of clients
• Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client
• Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions
• Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management

Team Interfaces - Establish and maintain a professional relationship with team members and
department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Escalate work flow and communication issues to supervisor
• Treat all internal/external customers and team members with dignity/respect

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university in computer science, business administration, or MIS required. Equivalent work experience in a similar position may be substituted for educational requirements

Experience: Minimum of three years increasingly responsible project management experience required with an emphasis on technical capabilities preferred

Other: Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required. Intermediate knowledge of project management software and SharePoint preferred. Project Management Professional (PMP) certification preferred.

Mental and Physical Requirements -
• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned -
• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled

This job has expired.