Quality Improvement Manager ESRD - REMOTE
Health Services Advisory Group, Inc.

Columbus, Ohio

Posted in Medical and Nursing

This job has expired.

Job Info

Job Details

We are seeking to identify QI managers located across our five ESRD Network regions in the preferred cities of Miami, Fort Lauderdale, West Palm Beach, New Orleans, Oklahoma City, Little Rock, Denver, Albuquerque, Las Vegas, Salt Lake City, Phoenix, Sacramento, San Francisco, Oakland, Los Angeles, Glendale, or San Diego. Other locations may be considered.


An exciting opportunity is available now for those interested in the quality of care for End Stage Renal Disease (ESRD) patients. Through implementation of quality improvement projects, 1:1 technical assistance, and educational activities, Health Services Advisory Group (HSAG) supports the Centers for Medicare & Medicaid Services (CMS) on improving the quality of life and quality of care for individuals receiving dialysis or a kidney transplant in Network 7 (Florida), Network 13 (Arkansas, Louisiana, and Oklahoma), Network 15 (Arizona, Colorado, Nevada, New Mexico, Utah, and Wyoming), Network 17 (Northern California, Hawaii, American Samoa, Guam, and the Northern Marianna Islands), and Network 18 (Southern California).
Under general direction, the Quality Improvement (QI) Manager will function with the QI Director and Executive Director to provide on-site technical assistance, education, and mitigation strategies to achieve the goals and key results for the ESRD Network, support technical assistance outcomes, and lead community level endeavors to support health equity. Goals and key results will focus on depression, dialysis care in nursing homes, home dialysis, kidney transplantation, vaccination, hospital utilization, patient and family engagement, and health equity.
The QI Manager will utilize a data-driven approach to identify opportunities for improvement, conduct root causes analysis (RCA), implement Plan - Do - Study - Act (PDSA) cycles, and employ evidenced based strategies to meet goals. This position will also function with administrative, data and other ESRD staff to meet and maintain all contractual obligations. Project deadlines may necessitate occasional extended work hours.
To perform the duties of this position successfully, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed are representative of the knowledge, skill, and/or abilities required.

Essential Competencies, Duties and Responsibilities

  • Provides 1:1 technical assistance to dialysis facilities via on-site visits and virtual follow-up meetings.
  • Conducts QI activities including root cause analysis, plan-do-study-act (PDSA) cycles, rapid cycle improvement activities, and data collection and validation.
  • Conducts analytic reviews of project data to identify outliers and provide technical assistance to improve outcomes, as well as to identify and spread best practices.
  • Develops patient and professional educational materials and meetings.
  • Assists with the resolution of patient and facility concerns and complaints.
  • Provides knowledge and expertise in support of the ESRD Quality Reporting System (EQRS) and the National Healthcare Safety Network (NHSN).
  • Provides technical assistance to facilities and other stakeholders in support of the ESRD Quality Incentive Program (QIP), Dialysis Facility Compare (DFC), Dialysis Facility Report (DFR).
  • Project deadlines may necessitate occasional extended work hours.

    Additional Tasks

    • Supports development and timely / accurate submission of deliverables to internal and external customers.
    • Develops and delivers appropriate communications to facilities and stakeholders.
    • Forges partnerships with stakeholders to meet the goals of the contract.
    • Engages professionally with all members of the Network team, CMS, other stakeholders, and organizations.
      Job Requirements:

      Education and/or Experience

      • Must be an experienced healthcare professional with a minimum of a Bachelor\'s degree or equivalent experience in appropriate science or related discipline required.
      • Must be experienced in continuous quality improvement, Quality Assessment and Performance Improvement, RCAs, and PDSA cycles.
      • Must be experienced in ESRD, with in-center dialysis experience preferred.

        Other Qualifications

        • Ability to travel (approximately 33%).
        • Proficient in Microsoft Office systems.
        • Proficient in oral and written communication and interpersonal skills, including the ability to present and instruct through both written and verbal means.
        • Solid organizational and team building skills.
        • Proven ability to work on several projects simultaneously and in a fast-paced work environment.
        • Strong problem-solving skills and critical thinking skills.
        • Ability to work independently and as part of a team.

          Work Environment

          The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


          This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).
          HSAG is an EEO Employer of Veterans protected under Section 4212.
          If you have special needs and require assistance completing our employment application process, please feel free to contact us.
          EOE M/F/Vet/Disability

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