Referral Representative
Trinity Health Of New England

Hartford, Connecticut

Posted in Medical and Nursing

This job has expired.

Job Info

Employment Type:
Full time
Day Shift


Trinity Health Of New England Medical Group is looking for a Medical Assistant to join a mission-driven healthcare team. Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors.

Working under the direction of the Referrals Supervisor, this position is responsible providing a variety of support services which are essential to the efficient operation of the organization's referral process. Works closely with the clinical department staff as well customer service staff in the offices.

Top Reasons to Work at Trinity Health of New England:

  • Great benefits effective day 1!
  • Competitive pay
  • Mission-Driven Team Environment

You Will Be Responsible For:
  • Exceptional Patient Care: Process and maintain the electronic Epic Referrals Workqueue prescreening for completeness of information, urgency, and other designated criteria Completes pre-authorization workflows as required. Contact insurance companies to ensure prior approval requirements are met. Reviews and updates patient registration for membership eligibility and PCP selection.

  • Excellent Communicator: Ensures that an accurate, timely referral is processed and documented in accordance to department guidelines.
    Documents the status of the referral as well as the authorization detail in the referral as appropriate following departmental guidelines. Communicates and provides feedback regarding changes, trends and process to supervisor and Manager as appropriate.
  • Active Teamwork: Maintains confidentiality of all patient information according to established procedures. Releases patient information only in accordance with the Confidentiality Statement and the written approval of the patient and physician. Ensures the security of patient files in accordance with established hospital and HIPAA procedures to protect confidential information.


High School Diploma or equivalent is required. Minimum of three (3) years' experience in healthcare preferred. Experience within a medical office or billing department preferred. Medical terminology preferred. Knowledge of patient billing preferred.

Proficiency with all Microsoft products (Word, Excel, Power Point and Outlook) required. EPIC experience preferred.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job has expired.

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