Renewals Specialist
HelpSystems LLC

Job Info

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RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality.

WHAT YOU'LL DO

• Assist customers with any requests related to licensing changes, renewal maintenance, and invoicing. 2. Update and maintain correct account information such as billing details, contact information, and any special agreements.
• Ensure customer licensing and pricing is correct in the CRM database.
• Follow-up with customers on outstanding invoices to collect overdue payments.
• Contact customers for 3- and 30-Day follow-up calls after sales, as well as routine follow-up to provide customer service, identify opportunities for additional products or services, and ensure overall customer satisfaction.
• Handle any requests to cancel renewal maintenance and identify opportunities to save the renewal maintenance whenever possible.
• Assist Regional Sales Managers with management of customer relationships and act as the primary point of contact for customer requests.
• Assist with Export license requests when necessary.
• Perform additional duties and projects as assigned by management.

QUALIFICATIONS

• Four-year degree preferred; minimum one year customer service experience or equivalent education and experience
• Minimum of one year experience in Microsoft Word and Excel required.
• Must be able to manage and prioritize multiple tasks
• Detail oriented, self-motivated, resourceful, and reliable
• Excellent verbal and written communication skills
• Quick learner
• Pleasant disposition with a customer service focus
• Ability to work with minimal supervision

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well….

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status.

 

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