Reservations Administrator Lead
The Travel Corporation

Job Info

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Brand Positioning

For more than four decades, Uniworld has provided unrivalled luxury, exceptional service, extraordinary cuisine and nautical excellence in boutique river cruise journeys for travelers seeking to explore new horizons throughout Europe and Asia. Our award-winning, all-inclusive luxury river cruises feature unique ships, each of which is a work of art designed to be as unique and inspiring as the destinations it visits. Once aboard one of our award-winning ships, you will immediately notice the thoughtful touches, sublime artistry and quality amenities that set us apart. When exploring Europe's greatest locales, it isn't often that the ship one travels on rivals the destinations themselves, yet this is more than true for Uniworld's fleet of luxurious floating boutique hotels.

Role Purpose

Responsible for administrative duties to support the reservations management team, SpeachMiner evaluations for the contact center, assisting the teams with adjustments and transfers and running Incentive reports. Additionally, contribute to training and feedback for the Reservations teams to improve customer service. Develop and maintain a training program that is heavily focused on customer service and processes.

Key Areas and Activities Performed

• Develop, deliver, and maintain training for the Contact Center
• Manage SpeachMiner Evaluations System, evaluate customer service skills and coordinate coaching with the supervisors. Ensuring compliance with Company policies and procedures, etc.
• Work with the Supervisor of the Consumer team with regards to Sales evaluations and coaching.
• Assist the contact center teams with pricing adjustments and transfers.
• Run Incentive bi-weekly incentive reports for Director of the Contact Center.
• Saturday Lead to support Contact Center Staff

Experience

• Training Experience, Administrative background

Knowledge

• Training experience with emphasis on Customer Service, travel industry experience preferred and proven customer service experience.

Competencies/ Attributes

• Able to communicate effectively across the organization.
• Professional, Uniworld standard presence when representing the Company.
• Leadership and motivational skills and techniques.
• Creative, insightful and innovative.
• Strong win-win attitude, while competitive and maintaining a sense of accountability.
• Able to manage multiple projects, prioritize and make effective decisions in a fast-paced environment.

Values

• Our Customers
• Our People
• Our Involvement
• Our Delivery
• Our Drive
• Our Responsibility
• Our Passion
• T.E.A.M work (Together Everyone Achieves More)
• Service
• Social Responsibility

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

This job has expired.