Resort Customer Service Specialist
Sun Communities

Job Info

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Resort Customer Service Specialist

Main Office: Off Site (MOO)

Do you enjoy helping others? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Resort Customer Service Specialist to respond guest inquiries and requests in a timely manner to ensure a high level of customer satisfaction. If you have customer service experience, we want to talk to you!

OVERVIEW

Resort Customer Service Specialists manage guest's expectations by responding to customer service inquiries or requests for or from a stay at a Sun Communities property. They document, track and resolve all issues that are presented to ensure a high level of customer satisfaction. Resort Customer Service Specialists provide solutions to enrich customer retention and build relationships with our guests.

This position has the option to work remotely within the Metro Detroit area.

JOB DUTIES

1. Ensure a positive customer experience by effectively managing all customer inquiries that come in through Sun's social media channels.
2. Respond to all customer social site reviews and track ratings and responses within Salesforce.
3. Identifies potential issues utilizing the Customer Case Management process and ensure the proper customer resolution follow up occurs.
4. Utilize Salesforce Social Studio to manage social media customer responses and provide reporting as requested.
5. Identifies sales opportunities presented through customer service cases.
6. Meets or exceed the targeted closure rate of customer service cases and all assigned goals.
7. Adheres to all company policies.
8. Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 1 year sales and customer service experience
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency including the ability to use email and internet

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center with Free Personal Training & Group Fitness Classes
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Free Virtual 1:1 Tutoring for the children of Sun Team Members
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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