Retention Specialist
Constant Contact

Loveland, Colorado

Posted in Advertising and PR


This job has expired.

Job Info


What you'll do:

  • Respond promptly to Retention inquiries via telephone, email, and cases.
  • Handle inbound cancellation/downgrade calls from existing customers.
  • Identify reasons for cancellation and overcome objections in an effort to retain customers.
  • Carry out retention strategies to increase customer success/satisfaction and reduce overall churn.
  • Identify customer vertical/industry, in order to tailor the conversation to be unique and specific to the customer's industry and marketing needs.
  • Utilize save offers appropriately and judiciously.
  • Build and maintain relationships with customers and co-workers through effective communication and collaboration through a variety of communication channels.
  • Special projects and tests as needed.
Who you are:
  • Excellent organizational and time management skills.
  • Ability to multitask, attention to detail.
  • Solid math and problem solving skills, as well as understanding of financial principles.
  • Must demonstrate superior verbal and written communication skills, problem solving skills and flexibility.
  • Ability to maintain an excellent work ethic and display integrity in a professional environment.
  • Must be able to work cross-functionally with other departments.
  • Must possess superior customer focus while taking responsibility and accountability for actions that deliver measurable results.
  • Must be able to work as a team member, adapting to a change as necessary.
  • Strong customer service skills, with ability to express empathy and enthusiasm for a customer-focused experience.
  • Outstanding verbal, written, and interpersonal skills.
  • Strong ability to probe and correctly identify customer needs/concerns.
  • Must inform your current manager in the event you are scheduled for an in-person interview
  • Experience in a Finance and/or Retention setting a plus.


This job has expired.

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