Retirement Plan Manager-Member Services
State of Nebraska

Job Info

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Description
Come join the family of the Nebraska Public Employees Retirement Systems (NPERS). NPERS prides itself in being a group of dedicated individuals working together to administer retirement benefits of the public employees in the state of Nebraska. This person is a key member of the NPERS management staff and performs duties as such. Under administrative direction, performs professional, administrative work involving managing the daily operations of the administration of the agency's seven-member Call Center. The Call Center team responds to inquiries from NPERS retirement plan members over the telephone, in writing, and in person. Additionally, this person provides administrative support to the agency Director, Deputy Director, Legal Counsel, and Public Employees Retirement Board (PERB) and performs related work as assigned.

State employment offers great benefits! During your first year here at NPERS, you'll receive 13 paid holidays per year, you can earn 12 days of vacation and 12 days of sick leave, have your retirement contributions matched at 156%, and have 79% of your medical insurance premiums covered by your employer. Do you have student loans? We are also a qualifying employer for the Public Service Loan Forgiveness Program (PSLF). Starting July 1, the State is offering a new dependent child tuition reimbursement program.

To learn more about us, please visit our website at npers.ne.gov.

Hiring rate of position: $24.84 to $26.09

Location: 1526 K Street, Suite 400, Lincoln, NE 68508

Schedule: M-F; 8-5
Examples of Work
• Coordinate the daily operations of the agency's Call Center and reception functions. Manage/supervise six seven full time staff. Responsibilities include interviewing applicants; recommending new hires; researching, assigning, and monitoring ongoing training; counseling employees; evaluating work performance; and personnel actions. Plan and organize work assignments, approve work schedules, timecards, and leave. Responsible for implementing and guiding effective team cohesion techniques for improving overall customer service levels. Develop and implement policies and procedures for the Call Center and reception area. Provide assistance to Call Center staff by occasionally filling in to answer calls, diffusing angry customers, or handling unique or difficult circumstances. Responsible for resolving member issues and complaints, and communicating resolution to the member.
• Provide administrative assistance to the Director, Deputy Director, Legal Counsel, and the PERB. Draft, review, and revise correspondence and other documents; research and retrieve information from various sources, summarize information, and create reports. Interpret the application of laws pertinent to the administration of NPERS. Monitor work projects and correspondence to ensure projects are completed on time and correspondence is handled in a timely manner.
• Prepare and publish agenda and coordinate logistics for monthly PERB meetings; post public notices, record minutes via audio and note taking, convert audio files to digital media, prepare the minutes, and manage the PERB website. Occasional travel is required.
• Assist the agency legal counsel. Review court orders submitted to agency for qualified domestic relations orders (QDROs); analyzes documents and determine changes needed; research statutes and member files to ensure compliance; prepare and mail legal correspondence; explain policies and statutes; maintain QDRO paper and electronic files; prepare documents for and record legal hearings.
• Serve as backup to the Personnel Officer with job requisitions and distributing administrative mail.
• Other duties as assigned.
Qualifications / Requirements
REQUIREMENTS: Five years combined training, education and/or experience in office management or supervisory practices, retirement benefit principles and laws, and retirement benefit administration.

PREFERRED: Bachelor's Degree in areas of business, business administration, communication, or related field. Experience with supervision in a Call Center environment, managing teleworking staff, planning meeting logistics, and taking meeting minutes.

OTHER: Applicant is required to possess a driver's license and is required to drive occasionally. Occasional work outside the normal weekday is required. Applicant must have good written and verbal communication skills and customer service skills. Top applicants may be required to take a typing test and a writing test.
Knowledge, Skills and Abilities
Knowledge of: office management principles; methods and procedures; data entry operations and equipment; record keeping practices; administrative report preparation practices; retirement laws; and accounting methods.

Ability to: communicate effectively with subordinate and agency management staff; interact with government officials and the public to establish and maintain working relationships; advise and guide representatives of other agencies; develop unit goals and objectives establish performance goals; set work priorities; interact with the public and agency staff in a professional manner; work under pressure; recognize and correct errors; communicate effectively.

This job has expired.