Rooms Controller
Davidson Hospitality Group

Job Info

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Property Description

Post Card Inn Beach Resort and Marina is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Post Card Inn Beach Resort and Marina means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Post Card Inn Beach Resort and Marina is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Post Card Inn Beach Resort and Marina presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys.

Overview

Inspired by the island's rich history and sense of adventure, a new Islamorada resort is coming ashore in 2024. An all-new Florida Keys experience awaits at Three Waters Resort & Marina, the bellwether of the Islamorada Resort Collection. This all-new resort features a world-class marina teeming with a fleet of experienced captains in the "Sportfishing Capital of the World", 72 marina slips, 14 acres of beach and pool, nine new unique culinary destinations buzzing with energy, retail, and 214 island-chic luxurious waterfront rooms. Discover the heartbeat of Islamorada.

Are you a detail-oriented individual with a passion for ensuring seamless guest experiences? Join our dynamic team as a Rooms Controller and be at the heart of delivering exceptional service to our guests. As a Rooms Controller, you'll play a vital role in coordinating and optimizing room assignments, ensuring smooth operations, and maximizing guest satisfaction.

With your high energy, enthusiasm, and exceptional organizational skills, you'll be responsible for managing room inventory, coordinating with housekeeping and front desk teams, and ensuring accurate room statuses in our property management system. Your ability to prioritize and multitask in a fast-paced environment will contribute to the smooth functioning of our hotel and create unforgettable experiences for our guests.

Join our esteemed establishment and be part of a supportive and collaborative work environment that values excellence and guest satisfaction. We offer competitive compensation, growth opportunities, and the chance to make a lasting impact in the hospitality industry.

If you're ready to take on this exciting challenge and be an integral part of our team, apply now and elevate your career in the hospitality industry!

Qualifications

• Review group resumes (contracted rooms blocked, VIP notes are in, Amenities set up)
• Block and coordinate VIP arrivals
• Review Arrivals Resort and ensure all notes are updated and rooms are blocked as needed.
• Set up 3rd Party Routing
• As needed respond to 3rd party guest messages/requests
• Review all arrival requests and ensure housekeeping has items delivered
• Review no shows
• Review direct billing for all arriving reservations
• Fix any oversell and Contact Guests when needed
• Coordinate Site Visits
• Review all out of order rooms with engineering for updates
• Assign PM rooms for Engineering
• Assing DC rooms for housekeeping
• Review all Que (Guest on Property) rooms and coordinate with housekeeping
• Communicate and follow up with housekeepers and supervisors of rooms to be cleaned and special requests.
• Dispatch calls to Engineering, GSS and other Housekeeping employees via Hotsos/Relay
• Report room status into property management system.
• As needed follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with the guests.
• Coordinate with Housekeeping when lost & found items returned to front desk.
• Attend Resume Meeting
• Bilingual a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match
• Free Lunch Daily
• Free Starbucks Every Wednesday
• Complimentary Transportation to and from Homestead, Daily

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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