Sales & Marketing Operations Analyst

Lebanon, New Hampshire

Posted in Manufacturing and Production

Job Info

Sales & Marketing Operations Analyst

Hypertherm Associates seeks a Sales and Marketing Operations Analyst who will play a critical role in the transformation and optimization of business operations within the commercial organization across multiple go-to-market and business models.

The ideal candidate will work closely with global business process owners, IS and BI teams, serving as a functional expert, facilitating collaboration of cross-functional teams of subject matter experts to document current state business processes, design desired future state, and lead the implementation of required changes to enable key capabilities supporting:

  • Mature marketing operations and executional process
  • Sales enablement
  • Customer success management

As the Sales and Marketing Operations Analyst you will:
  • Identify opportunities to standardize, lean and/or automate processes based on best practices and business objectives
  • Partner with business leaders to define and document operation level definitions of KPIs, data sources and reporting segments for key business objectives, programs and campaigns
  • Work with multiple business process owners and subject matter experts across the commercial organization

Who you are and the experience you bring:
  • BS/BA degree in Business, Sales, Marketing, or related field with 5+ years' relevant experience
  • Microsoft Dynamics 365
  • Domain experience in marketing, sales, and/or customer service operations and data analytics, including familiarity with enterprise technology platforms and solutions standard processes
  • Experience in data and process mapping, management, and governance to report, analyze and improve business outcomes
  • Ability to lead cross-functional teams, workshops, and meetings to gather information, define solutions and produce implementation ready deliverables
  • Ability to understand and maintain a view of the big picture while creating detailed, operational level processes, workflows, and requirements
  • Excellent interpersonal, written, and oral communication skills and experience, including ability to write detailed documentation, develop presentations and conduct trainings 1:1 and in large groups
  • Project management skills and ability to manage multiple priorities based on business needs
  • Familiarity with IT systems & tools and their implications for business and analytics
  • Advanced Microsoft Office skills (Word, Excel, and PowerPoint)
  • Learning agility and demonstrated experience continuously integrate new knowledge and information to improve deliverables and business outcomes

Preferred experience that differentiates you:
  • Experience working across multiple functions to develop and maintain commercial processes and solutions that integrate with contributing upstream and downstream processes and systems
  • Strong technology experience, including working in process design, data management, IT project implementation and solution governance
  • Experience working in agile project teams
  • Knowledge of global data privacy and marketing compliance regulations and requirements
  • Experience working at a global company in the manufacturing industry
  • MBA or MS with Marketing, Sales and/or strategy focus

Location: Preferred Lebanon, NH -Hybrid /Remote considered

Travel: 10%

Why join Hypertherm Associates?
  • Collaborative, 100% employee-owned culture
  • Profit-Sharing and Employee Stock Ownership (ESOP)
  • Paid Community Service Time
  • Strong commitment to Environmental Stewardship
  • Stable, growing organization with a no-layoff philosophy


Hypertherm is proud to be an Equal Opportunity Employer and we welcome all applications. All employment decisions are based on business need, job requirements and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

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