Sales Operations Analyst
West Corporation

Job Info

---

For this opening we will consider candidates from the following locations: , United States |

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare, and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected, and healthy is a top priority.

Intrado is looking to hire a Sales Operations Analyst in our Digital Workflow Notifications division on our Life & Safety team.

Essential Duties:

• Report and analyze data related to sales performance, commissions and other key sales indicators while ensuring adherence to established corporate and departmental policies and procedures
• Work with management to determine the requirements for reporting (e.g., timeframes, upcoming sales, sales trends, historic performance, etc.)
• Develop reports utilizing database reporting tools, working to standardize input and output fields across different databases or data sources
• Interpret database models and data relationships for end users to define requested reports
• Define and drive processes for maintaining data quality metrics
• Validate existing sales processes and procedures to ensure integrity and client satisfaction
• Identify opportunities for increased profitability or efficiency within the business, recommending improvements to management
• Review sales data to ensure that commissions being paid are accurate based on sales figures
• As needed perform strategic data analysis and research to support business needs by identifying trends and data patterns to utilize for departmental and operational improvements
• Monitor budget regularly to track expenditures and report on short and long term trends
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Education:

• Bachelor's degree from an accredited college or university with major course work in business administration, finance, or MIS required.
• Equivalent work experience in a similar position may be substituted for educational requirements

Experience:

• 3+ years increasingly responsible operations analysis, business intelligence development or sales experience at the regional manager level experience required
• 2+ years' experience with database reporting tools (e.g., Crystal Reports, Business Objects) required
• Intermediate knowledge of Excel, Word and PowerPoint required

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

This job has expired.