Senior Analyst - Onsite Technical Support
MMC

Job Info

---

Marsh McLennan is seeking candidates for the following position to support our Broomfield or Denver Colorado locations.

Sr. Analyst - Onsite Technical Support

What can you expect?

• As a Senior Analyst, you will be responsible for providing technical support to internal employees and clients across multiple operating companies and locations
• You will be joining the world's largest professional services firm in the area of risk, strategy and people
• We operate an open and collaborative culture, developing our staff to reach their potential
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

• A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Perform activation and support of mobile devices and tablets (iOS and Android)
• Perform installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Determine appropriate hardware and software based on corporate policy and end user requirements
• Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
• Disconnect, move and reconnect desktop technology hardware for single user, multi-user and office moves
• May assist in administration and maintenance of technology infrastructure components
• Uses corporate incident management system to record and track all support work
• Maintain accurate hardware and software records for corporate assets
• Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
• May assist with the procurement of hardware and software
• Support team's abilities and functions through positive customer relations

What you need to have:

• High School diploma/GED
• Minimum 1 year of Tier II desktop support or relevant experience
• Experience providing Technical Troubleshooting to end-users
• Strong communication skills both written and verbal
• Exceptional customer service skills
• Ability to assist colleagues in person as well as remotely
• Knowledge of company desktop operating systems and software
• Knowledge of standard computer hardware
• Ability to independently plan, organize and prioritize one's own activities

What makes you stand out:

• Bachelor's degree
• Technical certifications (CompTIA A+, Network+, MSCDT, MCP, MCSE, etc.)
• Prior experience with Okta Verify and/or ServiceNow

Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 81,000 colleagues advise clients in 130 countries.With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInandTwitteror subscribe toBRINK.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $57,100 to $114,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

This job has expired.