Senior Application Developer (SENIO002412)
Sargent Aerospace

Job Info

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Sargent Aerospace & Defense

Purpose and Scope:

The Sr. Applications Developer works under the direction of the Applications manager. This individual will provide technical support to resolve or assist in resolution of issues relating to ERP systems, reports, integration, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. This individual will also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing complex procedures and programs to extract data for business purposes or audits.

Roles and Responsibilities:

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Implement minor changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently escalate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Support various software and applications, including enterprise solutions (ERP)
• Ability to write complex SQL queries
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Provide outstanding customer service; requires excellent verbal and written communications skills.
• Prioritize workload and complete necessary documentation using IT ticketing system
• Ability to work independently under general supervision within a demanding client centric environment.

Required Skills, Education and Experience:

• Bachelor’s degree and 5+ years of work experience in an IT related field OR Associates Degree with 7+ years of experience in an IT related field OR High School Diploma and 10+ years of experience in an IT related field
• General knowledge of Windows Server (2012 and newer) operating system
• Advanced knowledge of various Database Management Systems (DBMS)
• High level of experience with desktop operating systems
• Strong programming and debugging skills
• Experience with SSIS, SSRS, and SSAS
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
• Must be a U.S. Citizen
• Attendance and punctuality at work are essential functions of this position.

Preferred Skills, Education and Experience:

• Infor ERP: Syteline / CSI / Visual
• Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), Team Foundation Server, RPG, Cobol, Mongoose, Crystal Reports
• Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
• Ability, initiative and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies and general networking.

This job has expired.