Senior Customer Service/ Sales Support $50K-$55K
Roth Staffing Companies

Job Info

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Join this manufacturing company working in their customer service/sales support department!

Job Duties/Description:

* Create and send invoices, ensuring pricing is accurate

* Quote and process customer orders

* Coordinate shipping of parcels, freight and international shipments

* Collaborate with Sales Team, Suppliers and Dealers to ensure orders are completed correctly

* Manage communication with customers via email and phone regarding shipping inquiries and order status questions

* Order parts for customer orders and follow up with vendors

* Coordinate domestic and international shipping/freight, create BOLs and any international paperwork needed

* Maintain relationships with freight, parcel, and FTL companies assuring competitive pricing

* Coordinate hotels, flights and rental cars for Service Technicians

* Maintain Master Customer List

* Manage customer surveys

Requirements:

• 2+ years of sales support or customer service experience - REQUIRED
• SAP, Salesforce, or any CRM system experience required.
• Effective verbal and written communication skills with the ability to adapt to regional and industry terms.
• Proficient time management and prioritization skills.
• Able to receive feedback from management and also work well as a team.

Additional Info:

• Pay: $50K-$55K depending on experience level
• Schedule: 8:00 am - 4:30 pm Monday thru Friday
• Location: In office 100% in Shakopee, MN for training - open to discuss options after training
• Type: Direct Hire w/full benefits

Benefits:

• Medical and dental insurance coverage - BlueCross BlueShield
• Simple IRA (401(k)) savings plan with employer match. Available after one year of employment. Employer match up to 3% of annual salary
• Paid time off. (PTO) - Ten days available years 1 - 3. Fifteen days beginning at year 3
• Parental leave

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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