Senior Designer, Instructional
Brother USA

Job Info

The Senior Designer, Instructional creates and develops new courses and revisions to existing courses for Brother products, service offerings and systems. The position supports trainers by addressing teaching and learning issues in Customer Service online and facilitated courses. This role is key to identifying the needs of learners, designing, and developing learning experiences, and working with subject matter experts to produce courses that are engaging, effective and efficient and to establish the structure of content and activities including developing assessments, creating and updating instructional materials, and creating media to optimize learning.

Let's Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.

Course Design 60%

  • Conduct research and collaborate with subject matter experts
  • Develop, create and manage training content, including defining learning
  • objectives , activities, hands-on exercises, assessments, instructional materials (training manuals, presentations), scenarios, process guides/resources
  • Investigate emerging training and development trends and standards; provide recommendations for adoption to optimize learning
  • Generate the layout of the learning support platforms
  • Create interactive learning courses using audio and visual tools

Analysis and Assessment 25%

  • Perform quarterly review of existing content, prioritize, redevelopment, facilitate the design and redevelopment to ensure courses match the learner or business needs
  • Define and follow course development processes that are evidence based, relevant to the stakeholders, and effective for learning by the target population
  • Assist with the production and maintenance of communication guidelines and standards for trainers and subject matter experts
  • Monitor instructor led training classes to gauge trainer and/or content effectiveness, compliance, and learner engagement

Process, Project and System Management 15%

  • Adhere to the project management processes and manage deadlines
  • Administer learning management system by load content and assessments, maintaining user profiles and permissions, and performing reporting tasks


  • Minimum 5 years of experience in creating training content for in-person or e-learning in the capacity of an Instructional Designer
  • 2 years of Customer Service experience in a high volume face to face environment, or in a inbound customer service center with high volume
  • Bachelor's Degree (or equivalent experience)
  • Microsoft Office (Outlook, PowerPoint, Excel, Word)
  • Knowledge of Articulate Storyline/Rise, Adobe Captivate, Adobe Creative Suite (Rise, Photoshop, Illustrator and InDesign) or other authoring tools
  • Familiarity with Learning Management System operations
  • Experience in use of Instructional Design models (ADDIE/other) and Adult Learning principles
  • Flexible and agile, comfortable working in a fast-paced environment where priorities may need to be adjusted based on business needs

Brother Offers

  • A competitive base salary
  • Rich and comprehensive benefits package
  • Casual dress environment
  • Tuition reimbursement: Up to 10k yearly
  • Access to learning and development online and in-person classes

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

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