Senior Service Desk Technical Support Analyst
The Judge Group Inc.


Job Info


Location: Louisville, KY
Description: Our client is currently seeking a Senior Service Desk Technical Support Analyst

Job Profile Description


  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

What are the applications to be supported?

  • Cysco
  • Multi factor authentication
  • Microsoft Applications
  • Office 365
  • Using applications and how they are supported will be trained on

Soft Skill requirements (team fit/personality requirements)

  • Multi service desk - Globally
  • Latin America, APAC
  • Experience cross culturally - will be working with other cultures
  • Multi-tasking

Contact: adas@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



More IT jobs


EverCommerce Solutions Inc
Lehi, Utah
Posted about 8 hours ago

EverCommerce Solutions Inc
Denver, Colorado
Posted about 8 hours ago

EverCommerce Solutions Inc
Denver, Colorado
Posted about 8 hours ago

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the Senior Service Desk Technical Support Analyst job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo