Senior Service Desk Technical Support Analyst
The Judge Group Inc.
Job Info
Location: Louisville, KY
Description: Our client is currently seeking a Senior Service Desk Technical Support Analyst
Job Profile Description
- Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
- Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
- Logs all issues with appropriate documentation as requested by Level II and III support teams.
- Routes calls to appropriate support teams as per described troubleshooting steps.
- Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
- Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
What are the applications to be supported?
- Cysco
- Multi factor authentication
- Microsoft Applications
- Office 365
- Using applications and how they are supported will be trained on
Soft Skill requirements (team fit/personality requirements)
- Multi service desk - Globally
- Latin America, APAC
- Experience cross culturally - will be working with other cultures
- Multi-tasking
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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