Senior UX Researcher
RELX

Philadelphia, Pennsylvania

Posted in IT


This job has expired.

Job Info


Job Summary: A Senior UX Researcher II leads the understanding of user behaviours, needs and motivations for our most critical products. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. She/he represents UX Research in product strategy meetings.

Responsibilities:

Customer (or User) Focus
* Gathers, evaluates and has a solid understanding of customer use cases.
* Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
* Aligns/coaches the team to ensure customer needs are met.
* Shares research findings with the organisation.
* Understands competitors and regulatory environment.
* Segments markets and understands needs of those sub-segments in greater detail.

Creative Problem Solving
* Identifies if we are addressing the right problem with a thorough analysis of the brief.
* Presents research learnings to stakeholders to guide future projects.
* Collaboratively analyses the results of research to recommend solutions.
* Independently identifies different research solutions.
* Works with designers to iterate and test solution.
* Considers the problem from a number of angles.
* Practices and facilitates reflection as part of the research process.

Product Design
* Leads the User-Centred research process, mentoring juniors where needed.
* Applies a number of UX Research techniques.
* Creates research documentation and analysis outputs.
* Works with UX Designer to define structure and layout of the product.
* Works with Visual Designer to define the visual identity of products.
* Promotes UX research best practice amongst the company.

Data Driven Analysis & Testing
* Regularly tests design work with users in partnership with UX Design team.
* Proactively uses data to establish key metrics for projects.
* Iterates research methods based on testing and data analysis.
* Summarises data from analytics packages, customer insight or other sources to understand context of research work.
* Uses data to inform testing future strategy.
* Identifies gaps where data is needed and works with business to fill them.

Technical Skills
* Uses relevant tools for research analysis.
* Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
* Has an excellent knowledge of the tech stack of the organisation.
* Mentors junior researchers in technical skills.
* Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.
* Builds good working relationships with tech teams

Competencies:

Personal Capability
Practices Self-Development
* Takes ownership of own development and career
* Initiates regular conversations with manager, coach or mentor regarding self-development
* Understands what is required by the business to be successful and maps development plan accordingly
* Learns from success and failures
* Looks to build challenges into current assignments
* Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues
* Identifies and highlights new trends, potential problems and opportunities early
* Effectively coaches others on how to analyze information to solve problems
* Encourages and coaches others to seek alternative ways to solve complex problems

Innovates
* Develops new ideas to improve process or product, and is able to prepare implementation plans
* Integrates and builds on new ideas from others
* Creates new opportunities by applying different perspectives and challenging the status -quo
* Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
* Provides clear instructions and direction to others
* Is able to both actively listen to and effectively question to understand another's viewpoint
* Helps others understand situations by communicating business context

Collaboration and Teamwork
* Promotes a high level of cooperation between all members of the work group
* Keeps team informed of all relevant information affecting the organisation, team members and their work
* Achieves objectives requiring a high level of cooperation from people in other parts of the organisation
* Takes the lead in resolving conflict within a work group
* Looks for ways for team to work with other teams and divisions

Builds Relationships
* Establishes rapport with others on the team and across teams
* Works effectively with others to get work done
* Treats all individuals with respect
* Handles difficult situations, minimising conflict

Experience (US Only) and Education

Suggested Minimum Years of Experience: 8-10 years

Critical Experiences (Required for entry into this role):N/A

Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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This job has expired.

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