Service Assurance Technician II - Voice
Hargray Communications Group, Inc.

Hargray’ s Mission – To Envision and deliver customer delight

Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Service Assurance Technician II – Voice.

General Description of Position:

Performs all duties involving the triaging, testing, maintaining, and repairing all Voice, Video, and Data equipment to ensure the continuity of service.

Duties and Responsibilities:

• Assist with Install, maintain, test, and repairs all Central Office digital switching equipment and transmission equipment; including but not limited to the MDF, Genband C20, DMS Peripheral Modules, Experius/A2 Optical systems,MetaSwitch, CIM/UReach Voicemail, and multiplexer equipment by reading and interpreting documentation, specifications and blueprints for all Central Office equipment; utilizing the latest test equipment and hand tools necessary to perform the job.
• Moderate understanding of SIP protocol and various SIP deployments and equip required to include SBC’s
• Install, maintain, test, and repairs all transport and transmission equipment; including but not limited to FUJI 4100/4500/7120, Cienna, Nortel 6500 and Huawei DWDM and multiplexer systems
• Installs, maintain, test, repair all access equipment including but not limited to Calix, Huawei, Adtran and Accedian for FTTH and FTTC deployments
• Demonstrates moderate knowledge of MEP LAN, PTP and PTMP circuits from 1GB to 100GB in various deployment methods, IP routing and configurations to include Layers 1,2 and 3.
• Demonstrates moderate understanding of fiber patch panels, connectors and jumper types to include SFP types and range restrictions.
• Interprets and implements all Central Office related service orders, work orders and trouble reports by communicating effectively with other departments; including but not limited to man/machine interfacing, installation and relocation of equipment, verification of completion of work order.
• Demonstrates basic knowledge of telephony, digital applications, color code and basic AC/DC theory.
• Assist with Inspection, maintenance and repairs or has repaired all remote buildings and various miscellaneous equipment such as generators, batteries, and uninterrupted power supply (UPS).
• Assist and maintain translations of switch for POTS and DBN services including local toll, AMA billing, and CDR.
• Assist with Turn up and maintains all special circuits such as DDS and Analog data.
• Tests and may assist other department in running jumpers on MDF.
• Checks and maintains Central Office isolated ground zone.
• Generates requested reports dealing with traffic studies, office measures, maintenance work log, and log of all major service outages.
• Ensures the vehicles, tools and equipment are properly used and kept in good working order; completes the necessary paperwork to request maintenance or repairs.
• Submits personal time report, gas tickets, material charge outs, as well as other clerical forms or other required paperwork.
• Maintains all Central Office work areas in a clean and orderly fashion.
• Schedule and track various Preventative Maintenance activities.