Service Coordinator
Mobile Communications America

Job Info

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MCA, your trusted advisor for wireless communications, data, and security services is seeking a Service Coordinator for our Jessup, MD location to support our growing Motorola Shop Services division. Two-way radios are the go-to technology for enterprises around the world; connecting people wherever they need clear, instant, and reliable communications.

As you bring customers through their journey with MCA, you will have the opportunity to win, exceed quota, and grow with the full backing our extensive customer service organization and technical support resources. There is no better opportunity for sales hunters to jump into this fast-growing environment and take advantage of our expanding solution set and potential customers. We are looking for the best B2B salespeople who know how to be the customer’s trusted adviser and as a result take full advantage of the un-capped sales commission plan!

MCA is building a team of people to share our core values of service first, teamwork, growth, and safety. We take our work and our customers seriously and believe that our best work can also be fun. When you join our team, you join the MCA family!

• WHAT YOU WILL DO:
  

• Schedules daily work with little downtime and updates WIP
  
• Complete ticket properly and on-time
  
• Strong communication skills with end users and third parties
  
• Develops team morale
  
• Gives feedback and sets expectations
  

• Fosters a safe work environment
  

• WHAT YOU BRING TO THE TEAM:
  
• 1-3 years’ relevant experience
  
• Manages recurring maintenance $50-100K
  

• Ability to manage small to midsized projects
  
• Oversee some contract renewals
  

WHO WE ARE:

Mobile Communications America, Inc. (MCA) is Motorola Solution’s largest provider offering a portfolio of world class voice, data and video products and solutions to more than 65,000 customers across the United States. MCA provides extensive wireless communication solutions for a safe, secure, and more efficient workplace in industries such as public safety, commercial, education, healthcare, utilities, and government.

With over 1,000 employees and 75 service locations across 12 states, our team of certified professionals deliver a full suite of reliable technologies including two-way radios, video, vehicle upfit, security/access control, BDA/DAS, and other wireless communication solutions. MCA’s advantage is our “service first DNA” culture of going above and beyond to service our customers while being a trusted advisor to support the solution lifecycle from start to finish.

WHAT WE BELIEVE:

When you join our team, you join the MCA family! We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.

TRAVEL REQUIREMENTS:

Minimal but as needed throughout territory.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance the safety, security, and efficiency of workplaces across the nation. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

Since 2013, MCA acquired more than forty companies for both geographic density and technology portfolio diversity. These companies bring a combined industry experience of more than 75 years to build out a central corporate team and three operating divisions – Motorola (MSS), Data and Security. With more than 1350 employees and more than 85 locations throughout 13 states, we are there when our customers need us most. Our geographic footprint includes service centers across Alabama, District of Columbia, Florida, Georgia, Kentucky, Maryland, Michigan, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia with the capability to service national customers across the United States. Our solution diversity and geographic footprint provide opportunities for employee growth and career development.

WHAT WE BELIEVE

When you join our team, you join the MCA family! We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.



NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits to include: Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay and much more.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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