Service Desk Technician
Hays

Job Info

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Global Provider of Financial Services Technology Company is seeking a Service Desk Technician in Orlando, FL.

Role Description

• Must be open to any hours in the 8am- 9pm time free Monday- Friday and Saturday and Sunday from 8am- 6pm. Most will work Mon-Friday day shift with one weekend day.
Hybrid: after 2 two week training will be on-sight two days a week and remote for 3.

Skills & Requirements

• 3+ years of Service Desk experience.
• Excellent phone support skills in a technical environment
• Worked with technical upgrades and installations
• Strong Microsoft Support skills
• Ticketing System experience. They use Avanti Heat which is much like ServiceNow
• 80-90% Phone support for internal customers and 10-20% Desktop support.
• Help current customers with support of existing products and installation of new equipment

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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