Service Support Manager
Mag Automotive LLC

Job Info

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Job Details


MAG is a leading manufacturing technology group for machining tasks in milling and turning for turnkey manufacturing systems and machines with customer-specific application technology.

We are globally represented with locations in the United States, Germany, China, India, and Hungary. With a strong foundation based upon renowned machine tool brands such as BOEHRINGER, Cross Hüller, Ex-Cell-O, and Lamb, MAG has become a global player since its founding in 2005. MAG serves the automotive and truck industries and their suppliers with unmatched technology and expertise.

MAG offers machine tools, manufacturing systems, and services including turning, milling, honing, systems integration, automation, software, maintenance, retrofit, e-learning, and core components for machine tools.

As full scale supplier, MAG manufacturing solutions include machining technology, process capability, system design and full turnkey systems.

Our talented team members have always been the cornerstone of our success and the driving force behind maintaining our Company's reputation. We are looking for people who value team work and are looking for a challenging and rewarding work experience. We offer competitive salaries and comprehensive benefits including 401k.

Presently, MAG is seeking the following position:

Service Support Manager

SUMMARY

Effectively promote and maintain customer relationship and product service. Coordinates service sales accounts and procurement of paid service and rework for the Service Department. Also, assists Director of Service in daily operation of Service Department including resource allocation, budgets, conformance, customer contact, warranty resolutions.

Essential duties and responsibilitiesinclude the following. Other duties may be assigned.

Maintain working relationship with customer personnel involved in operating and maintaining company equipment. Monitor and log conditions of machines in assigned territory and recommend corrective action if problems arise. Promote sales of service parts through knowledge of customer spare parts list and their needs. Ensure the company Sales Engineer is aware and involved, where feasible, with sales parts and or machine service. Responsible for reporting hazardous or libelous operating conditions to customer and/or MAG Authorities. Maintain awareness of competitive activities and customer personnel changes and advise management.

Function as working leader with service personnel during new machine or component installation.

Job Requirements:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Associates degree in technical field and or equivalent work experience and/or training; or equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience with electro-mechanical machine operations and communications skills.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit; use hands to type and handle paperwork; and must talk clearly and hear well. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision while working on the PC, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate depending on traffic in the office. The noise volume can be loud when visiting customers in the plant.

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