ServiceNow Technical Consultant (ITOM/CMDB)
CAI

Job Info

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ServiceNow Technical Consultant (ITOM/CMDB)
Req number:
R2454
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
As a ServiceNow Technical Consultant (ITOM/CMDB), you will be responsible for development, maintenance and support of our client's ServiceNow instance.
Job Description

We are seeking a ServiceNow Technical Consultant (ITOM/CMDB) with experience in ITOM Suite. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. This position is interacting daily within ServiceNow and managing Customer Incidents and Requests related to the build and implementation of ServiceNow Applications, Modules, etc. This is a 100% US-based remote opportunity.

What You'll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
  
• Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
  
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
  
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  
• Apply Agile software development practices for customizations to the platform and applications
  
• Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  
• Effectively manage and execute high level tasks assigned via 'stories'
  
• Assist junior analysts through project(s) lifecycles
  
• Manage work against an often demanding timeline
  
• Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
  
• Manage multiple projects concurrently
  

What You'll Need

Required:

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
  
• 5+ years of ServiceNow Development
  
• ITOM Suite experience
  
• Solid CMDB experience
  
• Event Management, Discovery, Service Mapping and Orchestration
  
• ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
  
• Background in either software development or IT Service management
  
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
  
• Understanding of Agile based approach to software development
  
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
  
• Effective communication skills via verbal and non-verbal methods
  
• Strong attention to detail and problem solving ability
  

Preferred:

• ServiceNow Certified System Administrator
  
• ServiceNow Certified Implementation Specialist
  
• Scrum experience a plus
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  

#LI-JH1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.