Assists patients and families in coping with problems associated with severe and long-term illnesses. Conducts patient and family interviews, prepares psychosocial assessments, develops treatment plans, provides counseling and crisis intervention, and directs patients to designated community agencies and resources. Provides consultation to patient treatment team members and participates in developing new patient care programs. In various SJMH settings, may provide individual, family, and/or group treatment as part of interdisciplinary treatment plan. Provides quality patient care considering age specific, developmental, cultural, spiritual, diversity, and/or other special needs or circumstances through competent clinical practices.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
- Functions as a member of the interdisciplinary care management team.
- Interviews patients and families to obtain psychosocial data. Evaluates and gather data from the patient, family, outpatient supports and other collateral sources (including the primary care provider) regarding plan of treatment and available resources, and develops an appropriate intervention plan.
- Provides a variety of direct services and clinical interventions in order to provide continuity of care and to help patients and families resolve socio-emotional problems associated with adjustment to illness, resource needs, mental health problems and a variety of life events and transitions.
- Coordinates care of identified high-risk patient population across continuum, specifically addressing psychosocial issues. In collaboration with patient, family a primary care provider, develops plan to address and manage issues which influence health care utilization including services for home as well as facilitates hospital-to-hospital transfers, hospice, extended care facility, acute rehabilitation and long term care facility placement.
- Refers patients to designated community agencies or resources for financial assistance, counseling, mental health and substance abuse follow up, and other support services.
- Conducts continuity of care planning for assessing needs support services for home as well as facilitates hospital to hospital transfers, hospice, extended care facility, acute rehabilitation and long term care facility placement.
- Provides ongoing assessment of educational needs of patient/family in collaboration with interdisciplinary staff and develops appropriate interventions and programs in response and maintains good working relationships with community resources. Demonstrates ability to make appropriate and useful changes in the patient's treatment plan when problems persist and recognizes when discharge and/or transfer of care is in the best interest of the patient.
- Advocates, educates, and facilitates resolution of patient rights, ethical and legal issues such as advance directives, end of life decisions, guardianship, etc.
- Systematically identifies and addresses barriers and fragmentation of care while proactively/collaboratively problem solving to find solutions. Documents social work assessment data and progress notes for each patient including nature of psycho-social concerns, patient and family supports and needs, and intervention plan in accordance with department documentation standards. Provides consultation to other patient treatment team members regarding socio-emotional factors that affect patient's condition, treatment plan and recovery.
- Regularly communicates with other departmental and community agency personnel to coordinate social work functions and other services, exchange patient information, and ensure continuity of care. Utilizes pertinent population data to identify trends, potential areas of targeted intervention. Uses metrics to establish measurable goals and monitor outcomes. Uses professional expertise to advance policies and practices that improve access to care, ensure timely follow-up care and supports the delivery of evidence-based clinical management.
- In conjunction with identified leadership, develops, implements and monitors clinical quality improvement processes within a specific population and/or program. Regularly prepares and presents written reports that track, monitor and measure outcomes of interventions to address patient/population needs and identify and remove barriers.
- Provides Social Worker leadership in related committees, task forces and work groups with a focus on improved health outcomes for the populations served. Serves as a change-agent and resource to foster adoption of process/service/system improvement initiatives at various points of services. Serves as an advisory role for social policies in community development programs.
- Understands legal issues that affect treatment, including but not limited to: child custody, divorce laws, child/adult abuse, duty to warn, recipient rights policies and procedures, alternative treatment orders (ATO's), and the commitment of inpatient hospitalization.
- Maintains knowledge of current trends and developments in the field.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of co-workers, and to report all preventable hazards and unsafe practices immediately to management. Reports all preventable hazards and unsafe practices including near misses and actual errors either to management or using the SJMHS anonymous reporting system (PEERS).
- Assists other Health Center department and staff develop and implement new patient care programs and modify existing programs to meet the needs of patients and families.
- Conducts educational and orientation programs for staff, students, and other Health System employees
- Attends and participates in departmental, Health System, and community committees and meetings as necessary.
Masters Degree in Social Work or Psychology from an accredited graduate school. Current State of Michigan Master's Degree Social Work License or Limited License Social Work degree. Six to twelve months related experience preferred.REQUIRED SKILLS AND ABILITIES
Our Commitment to Diversity and Inclusion
- Interpersonal skills necessary in order to obtain information provide counseling and interact effectively with patients and families and SJMHS colleagues.
- Analytic skills necessary in order to assess patients' needs, develop associated discharge planning and provide sound advice and guidance.
- Ability to concentrate and pay close attention to detail for up to 90% of work. Must be mobile enough to move between nursing units and outpatient settings and in/out of patient rooms and offices.
- Demonstrates successful and progressive leadership and initiative.
- Demonstrates consistently high levels of clinical competence with demonstrated ability to provide clinical interventions at the individual, family, group, system and community level.
- Ability to function effectively within a multi-disciplinary team.
- Demonstrated ability to successfully provide quality patient care considering age specific, developmental and cultural needs.
- Demonstrates unit/area competencies.
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.