Solutions Architect/ Product Owner - Facility Services Team
CSG

Job Info

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Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to the Director of Software Development to contribute toward the Facility Services Team and be responsible for work processes within the team, prioritize across projects and competing goals, and in partnership with the Scrum Master, allocate team resources to meet expectations
• Help with the ongoing daily activities and workflow of a sub-functional area or team. Work with Scrum Master to coordinate workflow across the team to ensure timelines and goals are met
• Partner with internal resources (Product Management, Sales, Customer Relationship Manager) and external resources (clients) in Identifying and transforming the customer's goals or challenging problems into creative solutions and opportunities through the use of CSG's existing product suite or new development solutions with our Output Product Development teams
• Create High-level Estimates (HLEs) and Level 0 (L0) Estimates to produce designs that meet the customer requirements, fit within the Output infrastructure, and maximize CSG's product offerings
• Facilitate the solution selection process and provide the necessary information to allow the customer to make an informed decision
• Gather requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Guide developers, testers, and operational partners in conceptualizing and developing product enhancements and new features
• Work in partnership with the Output System and Software Architects to ensure solutions further and are cohesive with our modernization efforts according to the vision and roadmap strategies

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• Bachelor's Degree in Business, Computer Science, or a related field
• Proficiency in English in a business environment
• 5 or more years of experience in the area of product management, solution design, and customer consulting in a comparable environment
• Experience creating, participating in the planning and estimating of the full SDLC activities
• Experience with Lean and Agile methods
• Experience developing alternative solutions to complex problems and recommending the best solutions to the business and project team
• Experience issue management skills, analytical, and technical, to identify and facilitate solution development and manage complex projects from small to large-scale

Who will love this job

• A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer - you dream big and push the limits of what's possible to improve for yourself and others
• A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from Home, in-office, or hybrid
• Unlimited Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off
• Immediately vested 5.5% 401(k) match
• And so much more!

View More Benefits

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more

#LI-Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$112,788.19-$180,462.34

This role is eligible for a bonus opportunity.

Location(s):
US.NE.RemoteUS.CO.Remote, US.FL.Remote, US.IA.Remote, US.IL.Remote, US.TX.Remote

This job has expired.