Sr. Client Service & Product Support Consultant
ADP

Job Info

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ADP is hiring an Sr. Client Service & Product Support Specialist.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. You will handle day to day interaction with various teams to support technical business requirements. Work to support the business needs being self motivated, able to work independently and able to take initiative without always being directed.

The nature of what you do every day will not change - your #1 goal is to help clients and our business partners. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a fast paced environment. You have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our business partners to understand and take action on. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve location compliance, location geocoding, and location boundaries. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Educator. You will leverage your ADP Product & Services knowledge to provide solutions to issues and question and help build client understanding around our products and solutions training.
• Collaborator. Join forces with Data Operations Developers to resolve and create enhancements to current tools.
• Learn. You will continually upgrade your knowledge and skills on payroll, federal and state incentives, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of requests.

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