Sr Default Servicing Business Risk Analyst - Remote
Flagstar Bank N.A

Job Info

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Job Summary
The Sr Default Servicing Business Risk Analyst is responsible for providing strategic support to the Default Servicing division by managing compliance with default requirements (regulatory, investor/insurer, state and federal law), internal and external exams/audits, complaint management in accordance with the corporate Enterprise Complaint Management program, as well as overall support to Senior management.

The role is designed to evaluate, identify, and implement areas and processes of improvement in a fast moving environment. Analyst will follow process and project methodology to assess current state of risk and controls and then develop and recommend updates to business owners to align to best in class services with staying in line with regulatory and investor compliance.

Pay Range: $74,918.33 - $89,902.00 - $104,885.67

Pay Range: $58,500.00 - $83,000.00 - $107,500.00

Job Responsibilities:

Audits/Exams/Reviews - Oversee audits, exams, and reviews which impact Default Servicing, in particular Regulatory, Investor and MSR audits. Responsibilities include coordination and communication with all applicable business units, loan level review of processes, controls, reporting, and exception management to craft the business unit response and/or rebuttal, as well as 100% quality control. Manage audit, exam, and review process from start to finish. Responsibilities includes working directly with examiners and Senior Management as well as investors, regulators, auditors, and outside consultants.

Quality Assurance and Mentorship - Validate accuracy and suitability of audit/exam responses by conducting quality assurance reviews of responses prior to submission. Mentor Business Risk Analysts' and operations partners by providing counsel on audit/exam response best practices, approaches for drafting appropriate responses, methods for handing challenging audits/exams, and lessons learned from previous audits/exams.

Guidelines and Regulations - Analyze assigned changes to guidelines and regulations. Proactive development of operational processes that adhere to servicing requirements. Partner with Compliance and Legal for regulatory and investor guideline changes. Engage with the entire Servicing division, as well as additional departments (such as Customer Engagement Center) to analyze, implement and update processes by utilizing sound process compliance and risk mitigation techniques. Complete Investor reviews for the Servicing divisions through process analysis, risk mitigation, and best practices business planning model. Must be able to independently research and determine applicability to Flagstar.

Oversee Special Projects - Manage projects stemming from Request for Proposal (RFP), Enterprise Risk Management (ERM), Compliance (Regulatory/Investor) and additional items for servicing growth. Manage and develop applicable processes for the purpose of growing the portfolio in an efficient manner. Research best in class options and incorporate where applicable.

Relationship Management - Build effective relationships with internal and external business partners, including (but not limited to): Investor portfolio partners, rating agencies, MSR owners, internal risk partners, Legal, and all levels of senior and executive leadership. Maintain relationships by regularly interfacing with applicable parties, handling ad hoc requests timely, and building a high-level of trust in the Bank and the default operation.

Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best-in-class default servicing operation.

Job Requirements:

• 8+ years' experience within Mortgage Servicing and/or Default Servicing, particularly in a Business Risk Analyst role.
  
• Bachelor's degree in Business, Finance, Law or related field, or 8+ years of comparable work experience
  
• Maintain the highest levels of confidentiality
  
• Proficient in Microsoft Visio, Project, Access, Publisher, Excel, PowerPoint, Word
  
• Proficient in servicing systems of record (MSP, LoanSphere)
  
• Working knowledge of operational best practices and working knowledge of risk and control frameworks for Default Servicing Operations
  
• Focused on creation of efficiencies, root cause analysis, and process improvements
  
• Strong problem solving and negotiation skills with an ability to identify problems and recommend solutions quickly
  
• Exceptional written and oral communication
  
• Must be highly organized self-starter and independent worker with a strong attention to detail
  
• Ability to establish credibility and strong partnerships with all levels of management and peers
  
• Ability to work under tight deadlines and successfully manage multiple tasks simultaneously
  
• Ability to coach/mentor colleagues to ensure output is of the highest standard
  

Internal Use Only: Job Band F

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