Sr. Manager Logistics

Southaven, Mississippi

Posted in Manufacturing and Production

This job has expired.

Job Info

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.  

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges. 

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care. 

Located in Southaven,MS , this individual must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support.  This key management role will be challenged to effectively lead the Services Logistics Department resources required to support global business growth demands and support installed equipment in the field.  This individual must have demonstrated track record of achieving results through a cross functional global environment.  This individual must possess high level leadership, team building skills, coaching, and mentorship skills.  

Roles and Responsibilities:

  • Lead, develop, and mentor the services logistics team responsible for global spare parts shipments, global storage solutions, and global spare parts fulfillment strategy.
  • Create monitoring and reporting systems providing detailed shipment information by field service engineer and by supplier for executive review.
  • Create monitoring and reporting systems for distributor cycle counts, procedures, install base and/or other data related to the distributor management
  • Manage the performance of 3PL providers including on time shipments, shipment cost, customer satisfaction, and overall logistics supplier account management. 
  • Lead, strategize, and execute the global Forward Stocking Location strategy  
  • Liaise with Services Planning team to maintain appropriate Customer Support Inventory levels to ensure proper usage of the 3PL resources and shipping methods to support the end customer and value proposition.  
  • Manage execution of daily shipping activities
  • Manage part request fulfillment 3PL infrastructure to ensure customer satisfaction is maintained at the highest possible levels (i.e. user request, order management, warehousing management, distribution services)
  • Provide business tools and training to facilitate Distributor communications related to servicing activities
  • Actively participate on cross-functional teams as a Services representative to drive department and organizational needs
  • Develop and maintain effective KPIs to monitor progress and evaluate opportunities for improvement
  • Maintain department operating procedures (DOPs) and work instructions. Perform other projects or duties that may be assigned

Skill/Job Requirements:

(Competency is based on: education, training, skills and experience.) In order to adequately perform the responsibilities of this position the individual must have:

  • Managerial experience 8 to 10 years, proven leadership and motivational skills
  • Bachelor degree and  8 to 10 years related experience, or equivalent combination of education and experience
  • Excellent understanding of Service Logistics, Customer Service, Field Service, Production Planning, Materials management, RMA processing, and Quality & Regulatory Affairs operational and informational needs
  • Previous work experience in the aforementioned disciplines with emphasis on Service Logistics and Field Service support (prior work experience with a medical equipment manufacturer is desirable)
  • Knowledge of general manufacturing practices is preferred
  • Understanding of Business Information Systems (i.e. SAP, Clarify, Agile) and proficiency in the use of Microsoft Office suite of applications
  • Able to work independently in a fast paced environment with little supervision
  • Exhibit excellent oral and written communication skills
  • Proven ability to manage cross functional projects

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.  

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.  

Shift : Shift 1 - Day

Travel : Yes, 10 % of the Time

Travel Requirements: Yes, 10 % of the Time Shift: Shift 1 - Day

This job has expired.

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