Strategic Sourcing Analyst
Vertiv Corporation

Job Info

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Vertiv is hiring a Strategic Sourcing Analyst in Columbus, OH to support contract management with our third party vendors who service our data center customer equipment. Looking for procurement and contract negotiation experience.

Vertiv Services is responsible for maintenance and break fix repairs on power and thermal equipment used to support our customer's critical data. The Subcontract Labor Analyst will assist in the management of these Subcontracted Service companies that perform maintenance and repairs on data center support equipment. The Subcontract Labor Analyst's role will include reporting and analysis of the performance of Vertiv's Labor Subcontractors and Labor Subcontractors to performance improvement. This position will support our Subcontract Management organization through the strategic management of a category (or categories) of subcontractors to support all Vertiv Services groups and organizations in the US and Canada. This role will manage Key Performance Indicators (KPI) and support all Subcontract Managers through program & provider analysis. It will also assist with determining a need and source, select, qualify, and put contracts in place with subcontractors. They will serve as customer interface on all subcontracted services inquiries. Communicate scopes of work and act as an escalation point for tactical service delivery issues.

RESPONSIBILITIES

• Serve as LBP and customer liaison for all subcontracted service performance issues. Includes problem identification, vendor communication, and customer corrective action response.
• Provide training to Subcontractors for proper use of the Vertiv Partner Portal (VPP)
• Monitor Contract Activation and Service Request (SR) Booking transactions to ensure new contracts are tracked properly.
• Manage existing metrics through spend under contract and assist in developing future state metrics to measure performance of Subcontractors.
• Guide Invoice and Service Request (SR) resolution between Subcontractors and Vertiv.
• Oversee and be responsible for a group of Third-Party Subcontractors.
• Execute Subcontractor set up and qualification.
• Work with Subcontractors to ensure reassigned SR's are addressed to completion.
• Manage and support new and existing service offerings as required by Vertiv Services sales including technical assistance, contract, time & material (T&M) bids/quotes and product service support presentations.
• Establish and manage effective national coverage network for all contract, T&M, and product upgrades.
• Interface with internal sales, customers, LBP's, and end users to communicate SOW to subcontractors.
• Manage strategic subcontractor performance using Performance Reports, Quarterly Business Reviews, and Corrective Action Requests based on Key Performance Indicators established by our team and Vertiv Services Field Operations.
• Maintain positive, cooperative relationship with all subcontractors that enhances Vertiv image in the marketplace.
• After-hours escalation contact for Customer Resolution Center for alternative assignments.

QUALIFICATIONS

Minimum Qualifications: (education, experience level, knowledge, skills, certifications).

• Bachelor's Degree in Business, Procurement, or equivalent mandatory.
• 0-2 years' experience with contract management, procurement, and or related discipline and work experience.
• Service Industry experience a plus.
• Detail oriented, problem solving skills, and ability to work with all levels within organization
• Contract bid proposal experience a plus.
• Direct customer communication experience with strong customer service orientation.
• Excellent verbal & written communication skills, and proven project leadership are essential.
• Ability to handle multiple tasks, work with minimum supervision, and have well-developed organizational skills.
• Understanding of critical space environments, Vertiv products and services, Vertiv Service subcontractor structure, and customers a plus.
• Developed proficiency with Microsoft Office applications - Word, Excel, Power Point, Access. Oracle and Smartsheet experience a plus. Ability to learn new Software programs and adapt to systems quickly.
• Other duties & special projects as required.

POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)

• Flexible to overtime and 20% travel.
• Available to support customers after hours and on weekends, as needed.

The successful candidate will reflect and embrace Vertiv's Values and Behaviors:

OUR VALUES

• Acting Like an Owner
• Assuming Positive intent in all employee interactions
• Being passionate about your work
• Challenging yourself in personal development
• Being tireless in exceeding customer expectations
• Assisting others to be successful as a team
• Owning our own mistakes quickly
• Talking with people and NOT about them
• Creating a culture where people can be their best

OUR BEHAVIORS

• Be self-aware and learn
• Embrace the customer experience
• Think and act broadly
• Drive change and innovation
• Leverage diversity for organization effectiveness
• Foster collaborative relationships
• Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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