Student Services Professional III
San Diego State University

Job Info

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Student Services Professional III

Job No: 523663
Work Type:
Locations: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)


Position Summary

Division of Student Affairs and Campus Diversity

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;

Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;

Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and

Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

The Associate Vice President for Student Affairs and Dean of Students reports to the Vice President for Student Affairs and Campus Diversity and serves as one of the executive officers in the Division. The Associate Vice President is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs. The incumbent represents the interests of the Division on a day-to-day basis at the sub-Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President is also responsible for the quality of the campus social, cultural and educational environment and the student services that enhance the University's academic programs and the intellectual and personal development of students on the San Diego State University campus.

The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity/Dean of Students sub-division.

The Residential Education Office strives to provide safe and supportive on campus living learning communities where diverse students are challenged to develop holistically; as scholars, citizens and leaders.

Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents' academic success, awareness and appreciation of diversity, and civic responsibility.

Residential Education's values are a set of core beliefs that guide our work with students, colleagues, faculty and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to:

Achieve excellence in all that we do.

Address students as unique individuals with multidimensional needs and unlimited potential for personal development.

Promote integrity, accountability, responsibility, respect and collaboration.

Promote the connectedness between curricular and co-curricular learning.

Embrace, celebrate, and educate on issues related to diversity.

Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles.

Maintain balance and perspective, serving as sound role models for others.

Innovate, evaluate, and refine programs to best meet the needs of the changing student population.

To accomplish these objectives, Residential Education employs approximately 16 Residence Hall Coordinators, 10 Assistant Program Coordinators, 200 paraprofessional team members, a central office staff of 17, and a variety of student assistants.

Under general direction, the Coordinator of Residential Education for Student Leadership and Assessment performs complex Student Services professional work characterized by independent student advisement and guidance in individual and group settings. Such advisement involves basic counseling techniques and may concern career, academic, learning, campus life and/or related issues. Incumbents in this classification spend substantial portions of time in advisement sessions of considerable duration and utilize skills usually gained in graduate courses in counseling and guidance, human relations or related fields. This level is further characterized by assignments requiring the application of a high degree of judgment, or persuasiveness, imagination and professional skills and knowledge in a specified program or service area, as well as a general understanding of the interrelationships and the need for coordinated action within the total Student Services program. This level requires considerable administrative planning to develop creative solutions which integrate approaches across organizational lines. At this level, there is also the responsibility for recognizing specific program needs and for developing approaches for possible implementation to meet these needs.

The Coordinator of Residential Education for Student Leadership and Assessment under direction and supervision from the Associate Director, develops a comprehensive in hall residential student government program. This includes leadership development and self-governance opportunities for residents (e.g. Residence Hall Association (RHA), First-year and sophomore+ councils, and other residence hall student leadership groups. In addition, this role will assist the Associate Director with the student leader recruitment, selection, and training processes, and participate on additional screening committees for departmental positions.

The Coordinator of Residential Education for Student Leadership and Assessment collaborates with campus partners to evaluate Residential Education's achievement of student learning outcomes, especially in regard to curriculum planning. The coordinator will assess residence hall student needs and expectations, prepare program evaluation tools, and evaluate statistical data and evaluation results to project changes, improved future programming, and assess the success of programs in increasing involvement, retention and academic success rates.

The Coordinator of Residential Education for Student Leadership and Assessment will participate as appropriate in various Residential Education programs and will carry out other duties as assigned by the Associate Director and/or Executive/Director of Residential Education.

For more information regarding the Student Affairs Housing and Residential Education department click here.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Education and Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Specialized Skills

Master's degree in Higher Education Administration, Counseling, College Student Personnel, or a related field.

Three to five years of progressively responsible experience in a residential education environment.

Ability to multitask with day-to-day changes in priorities.

Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions.

Ability to effectively use Word, Excel, Access and PowerPoint to create and analyze reports, manage data, resource materials and presentations.

Ability to learn and use the Presence platform.

Ability to conduct presentations on programmatic co-curricular activities.

Working knowledge of or the ability to rapidly acquire knowledge of university policies, procedures, rules and regulations and their application to student organizations, student activities and expression, and student governance structures preferred.

Preferred Qualifications

A Masters Degree in Education, Psychology, or Social Sciences is preferred.

3-5 years of experience working in higher education.

Preferred experience working with students in a residential setting.

Knowledge and experience utilizing a variety of assessment tools and techniques in order to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.

Experience advising residential student organizations (i.e. NRHH, RHA, hall council, etc.).

Experience working with a large diverse student population.

Basic knowledge of the principles of individual and group behavior.

Ability to establish and maintain cooperative working relationships with faculty, administrators, student organizations, private and public agencies and others in committee work and student advising and community contacts.

Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups.

Knowledge of event planning, coordination and implementing program activities.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,025 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,025 - $7,159 per month.

SDSU Vaccine Policy

The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on February 14, 2023. To receive full consideration, apply by February 13, 2023. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Pang Thao at pythao@sdsu.edu.



Advertised: Jan 31, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/523663/coordinator-of-residential-education-for-student-leadership-and-assessment-student-services-professional-iii







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