Student Services Technician
BC Forward

Job Info

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Student Services Technician

BCforward is currently seeking a highly motivated Student Services Technician for an opportunity in Phoenix, AZ 85040!

Position Title: Student Services Technician

Location: Phoenix, AZ 85040
Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Month Contract

Job Type: Contract
Pay Range: $15/hr on W2 - $15.50/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:

• The position provides comprehensive student support for the Maricopa Student Support Center and works collaboratively with a team to provide customer service predominantly through correspondence/communicating via technology tools. The role operates with the highest level of customer service to a diverse population of students, staff, and faculty via email, chat, and text messaging to support enrollment services, financial aid, password reset assistance, and general questions.
• This position works at the Wood Street location in Phoenix. This may be a work from home position on a part-time or full-time basis.

Essential Functions

• 60% - Provides comprehensive correspondence about enrollment services, financial aid, and password reset assistance via email, chat, and text to prospective and current students, staff, and faculty.
• 20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other tools.
• 10% - Assists with training, quality assurance, and/or other projects pertinent to the daily operations of the Maricopa Student Support Center.
• 10% - Other duties as assigned

Minimum Qualifications

High school diploma or GED and one (1) year of clerical, administrative office support or related experience.

• Desired Qualifications (Please list out experience by year in resume and cover letter)
• Associate degree or higher in an academic field from a regionally accredited institution.
• Experience working in a higher education or technical support environment.
• Experience working in customer service.
• Experience with texting and instant messaging technologies.
• Experience using a Microsoft Office or Google Suite
• Strong written communication skills
• Bilingual (Spanish-English)

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221934 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Phoenix, AZ (Onsite)

Job Type
Admin - Clerical

Experience
Not Specified

Date Posted
04/29/2024

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