Support Specialist - Information Technology Division
Fox Valley Technical College

Job Info

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Support Specialist - Information Technology Division

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hourly Rate
$22.29
Hours Per Week
40


Job Description Summary
Employee demonstrates responsibility and initiative and performs a wide variety of technical duties that require specialized knowledge of the college and division's operating procedures and information systems. This position serves as a primary information source for division staff and requires extensive knowledge of the college record system, its policies, procedures and requirements.

Work schedule: Monday through Friday 7:30AM to 4:30PM

Job Description

ESSENTIAL JOB FUNCTIONS

• Assist Dean, Associate Dean, and Department Chairs with development and support of class trainings for business and industry. (Enters class information into database, develops supporting materials, creates and invoices contracts.)
• Assist instructors with administering and procuring software licensing, provide VM assistance, and assist in lab setup.
• Serve as primary support to the Dean of the Division and assist with coordination of calendars, scheduling meetings, travel arrangements, itineraries, conference registrations, and Division events. Review and prioritize correspondence and processes internal/external documents and forms after approval and signature are obtained.
• Coordinate onboarding of new Division instructors and staff.
• Assist with Division communication to instructors and staff.
• Maintain Division central records and master files, including annual employee evaluation schedule and Individual Professional Development Plans.
• Prepare purchase requisitions and process orders using the computerized requisition system.
• Entering and maintaining program related student records such as Maxient and TSA reporting.
• Assist with ordering instructional supplies and Division supplies, as needed. Enter Facility and IT work orders for Division staff.
• Arrange for conference rooms, classrooms, facilities, audio/visual materials, supplies, and refreshments for meetings, workshops, and seminars.
• Assist in coordinating team and Advisory Committee meetings, prepare materials to be presented, take minutes, type, and distribute agendas, minutes/materials
• Support in the development, updates, and maintenance of department SharePoint site.
• Assist the Dean, Associate Dean, and Department Chairs in annual Strategic Planning Process, including capital budgeting requests and Division goal setting.
• Assist with coordination and support of divisional strategic initiatives regarding K12, business and industry, and other community outreach.
• Function as liaison with Technical Operations Specialist, other Division personnel, and outside businesses and agencies for room scheduling.

QUALIFICATIONS, TRAINING, AND EXPERIENCE

• Associate Degree in Administrative Assistant or related area, AND
• Three years of similar successful work experience, AND
• Training and experience with PeopleSoft and computer systems, OR
• An equivalent combination of related education, training, and experience.

ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

• Demonstrate ethical conduct in all aspects of the work environment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communications skills, as well as good listening skills.
• Ability to identify needed action and meet detail-oriented deadlines without continual direction.
• Excellent organizational skills and ability to work under pressure.
• Neatness in work and appearance.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
• Work effectively in a team environment.
• Ability to work with diverse student, staff, and community populations.
• Ability to maintain confidentiality and professionalism.
• Accept responsibility for professional growth.
• Dependable, punctual, and commitment to following through on tasks.
• Flexibility in work schedule is required, including some evening hours as needed.

Additional Information
Starting pay: $22.29 per hour.
Note: Internal applicants' wages will be based on the applicable compensation structure.

FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.


To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Support-Specialist---Information-Technology-Division_JR2024-893

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.









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