System Support Technician
Roth Staffing Companies

Job Info

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As a Systems Support Technician, you will be tasked with aiding the corporate office and 30+ California and Arizona locations in various IT projects - ranging from software-related how-tos and support to computer configuration, repair, and installation. Previous experience with PC and server support is vital for this position. Responsibilities for IT are always changing to accommodate the dynamic environment at Turner's Outdoorsman. The IT department works in close liaison with other departments to find solutions to problems and means for improvement.

Qualifications:

• Knowledge of Windows 10 / Windows 11 / Windows Server operating systems
• Experience with PC and peripheral setup, repair, and troubleshooting
• Computer networking (configuration and maintenance) background
• Experience managing users in Active Directory and licensing in Microsoft 365, configuring and managing mailboxes in Exchange, working with virtual machines (Microsoft Hyper-V and VMWare ESXi)
• Proficiency in Microsoft Office Suite software (Excel, Word, Outlook)
• Interpersonal skills - listening and seeking clarification, while responding well to individuals at all levels and ensuring all parties are informed
• Experience in retail or other fast-paced environment; ability to multi-task while triaging
• Some college, especially coursework related to IT
• Eligible to work in the firearms industry

Job Responsibilities:

• Work with other members of the IT department to ensure that all systems are operating correctly
• Configure new machines/peripherals, fulfill hardware requests, and maintain asset logs
• Respond promptly to phone calls, emails, and support requests in order of severity
• Document steps and resolutions to streamline future exposure
• Perform testing and find preventative measures for new hardware and software
• Maintain server and router backups with various medias
• Assist in assessing and improving IT systems, architectures, and processes
• Travel (up to 35% of the time; driving, occasional flights, and infrequent overnight travel) to help support new store openings, special events, and general business flow
• Assume additional responsibilities and perform other tasks, as directed

Preferred Qualifications (Not Required):

• Knowledge of Celerant Retail and Made4Net WMS software
• Experience with T-SQL, HTML, CSS, PHP, ColdFusion
• Experience with SonicWall routers
• Cybersecurity / PCI background
• Familiarity with Linux and macOS/iOS
• Degree or certifications in an IT field

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.