Systems Administrator, Vulnerability Management
Hargray Communications Group, Inc.

General Description of Position: In this position, you will be working closely with other team members of the IT Team to ensure appropriate controls are in place, and to ensure that security policies are being effectively employed. Responsible for the successful management of our Patch Management policy. This means ensuring the timely deployment of patches to both our Server and end-user devices. Maintaining security scanning services, including process improvement, providing remediation as well as assistance to team members.

Duties & Responsibilities:

• Provide guidance to end-users, team members and management in support of vulnerability management which includes, but is not limited to, establishing goals of vulnerability management and road maps to achieve those goals.
• Conduct scheduled and ad-hoc vulnerability scans.
• Analysis and validation of scan results, communicated to clients through reporting and results-review meetings.
• Provide management with remediation recommendations and guidance, up to and including remediation tracking and reporting.
• Coordinate with management in defining reports that provide the most value based on security goals.
• Manage the PCI scan process and provide remediation support on any potential findings.
• Maintain and improve upon, as necessary, the existing security patching program, including maintenance of scanning tools and licensing, procedures, reporting, and client communications.
• Provides third tier support to PC users on multiple platforms and operating systems, which would include escalations from Tier 1 and Tier 2 support.
• Communicates independently, effectively, clearly and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
• Provide guidance to end-users, team members and management in support of vulnerability management which includes, but is not limited to, establishing goals of vulnerability management and road maps to achieve those goals.
• Installs, configures, diagnoses, and corrects problems for computers, work stations and services, peripheral equipment, network equipment and associated cabling.
• Answers operational questions clearly and succinctly, and resolves problems, applying knowledge of computer software, hardware, and procedures.
• Communicates with software and hardware vendors to request service for defective products and to research and resolve user problems.
• Evaluates software and hardware to meet user requirements; makes written and verbal recommendations for user or management review.
• Performs root cause analysis and develops checklists for typical problems.
• Attends training; reads manuals, periodicals, and technical reports to maintain and increase technical knowledge to meet user needs.
• Create documentation and perform technical training to assist Help Desk team members and the end user support experience.
• Performs other related duties as assigned to ensure the effective operation of the department.