Talent Management Client Service Consultant
ADP

Maitland, Florida

Posted in Human Resources and Personnel


This job has expired.

Job Info


ADP is hiring a Talent Management Client Service Consultant.

  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll be responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Talent Management Client Service Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting, and delivering technical solutions.

To learn more about Client Services at ADP,watch here:

https://adp.careers/Client_Services_Videos

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day: 

  • Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues
  • Apply fundamental troubleshooting skills to issues before escalating
  • Ensure customer service level agreements (SLA)
  • Accountable for all technical/product issues and technical relationship
  • Analysis & Consultation
    • Conducts project initiation activities/needs assessments.
    • Analyze existing client systems, interface requirements, business process, reporting and operational needs.
    • Responsible for development of design documents and customized reporting documents.
    • Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort
  • Configuration / Integration
    • Works and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.
    • Determines best methodology and oversees the accurate and timely conversion of client's data
  • Validation
    • Builds client control information and oversees the pre- and post-implementation testing of products.
    • Oversees formal hand-off of system and operational services to other ADP departments/clients.
  • Performs other related duties as assigned

TO SUCCEED IN THIS ROLE:Required Qualifications:

  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 
  • 1-3 years Directly Related Experience in Selling/Servicing proprietary SASS software, OR 
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 
  • 2+ years of client and/or service experience


This job has expired.

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