Job Description
Job Summary
The Team Lead, Customer Support individually contributes as well as supports and trains a team that resolves health care professionals' questions and issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. The Team Lead, Customer Support manages an account of Healthcare Professionals and takes a leadership role in maintaining industry recognized benchmarks (SSPA) for resolution time, ASA, and customer satisfaction by working in partnership with internal business partners in order to increase higher customer retention, market share and revenue. They work closely with the customer support leadership team to identify opportunities for improving the overall customer interaction and experience.
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