Team Leader, Concierge
Main Office (MOS)
OVERVIEW
The Team Leader, Concierge is responsible for leading the front line of Concierge and oversees the timely and accurate resolution of support requests with a focus on providing exceptional levels of internal customer service. They assist with assessing, evaluating, and leading the front line of support initiatives for the company. The Team Leader, Concierge will train and develop new and existing front line Concierge agents on current and upcoming initiatives, customer service, promoting self-service and one touch resolution. Additionally, they are responsible for working closely with the Sr. Manager, Concierge to ensure KPIs are being met.
JOB DUTIES
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