Technical Help Desk I
GDH

Summary: Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.

Education/Experience: Associates degree in computer related field or equivalent training required.

2 years' Help Desk experience required

Exercises minimal independent judgment with direction from supervisor.

Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Required: Basic ability to work independently and manage one? time

Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software

Preferred: Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Major Job Duties and Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.

May install software or perform hardware testing remotely.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support